Summary
Overview
Work History
Education
Skills
Timeline
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J'MAE JOHNSON

Summary

Experienced leader and professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical, and reliable team player. Works effectively at ensuring operational and service excellence. Organized and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Freedom Plasma
05.2023 - Current
  • Manage day-to-day operations to meet performance, quality and company expectations.
  • Ensure that all company specific standards, regulations, and policies concerning the quality and safety of products, donors, and employees are followed.
  • Mentor team members to enhance professional development and accountability in workplace.
  • Monitor key performance metrics to identify areas for improvement.
  • Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Create employee schedules to align coverage with forecasted demands.
  • Track trends and offer improvements to the company to both challenge and refine the employees and productivity.
  • Generate and report issues and deviations to higher management with great detail.
  • Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.


Operations Supervisor

Freedom Plasma
01.2023 - 05.2023
  • Evaluates team member performance and productivity, provides feedback and implements corrective actions.
  • Delegates tasks to line staff to organize and improve center efficiency.
  • Maintain the ability to perform any and all task within the plasma center and supervise donor flow.
  • Maintain high proficiency in DCT, Phlebotomy, and Product Specialist areas of center.
  • Build rapport with donors to ensure overall customer service satisfaction and maintain donor retention.
  • Ensure accurate and thorough documentation of necessary records related to the donor collection is performed within Freedom Plasma's standard operating procedures.
  • Develop inventory reports to provide management with comprehensive data on inventory levels.

Medical Support Assistant

Blanchfield Army Community Hospital
09.2021 - 08.2022
  • Provide support to office staff.
  • Enter and retrieve information from AHLTA and CHCS.
  • Maintain and monitor appointment schedules.
  • Schedule patient appointments in CHCS.
  • Organize and file patient records for review.
  • Reconcile end-of-day reports.
  • Maintain knowledge of patient identification and eligibility requirements for establishment in DEERS.
  • Communicate with appropriate authorities to resolve patient concerns.
  • Use Excel to maintain and record patient data.
  • Assist physicians with transporting laboratory specimens.

Lead Phlebotomist

Grifols Biomat USA
07.2017 - 09.2021
  • Perform venipuncture.
  • Evaluate vein performance.
  • Document accurate data.
  • Maintain clean work environment.
  • Develop, monitor, and manage staff schedule.
  • Orchestrated team meetings.
  • Ensure confidentiality of donor and center information.
  • Supervise phlebotomist and donor floor.
  • Train new hire phlebotomist.

Medical Assistant

Genesys Integrated Physicians Clinic
06.2015 - 07.2017
  • Enter patient information in EHR.
  • Obtain and record vitals.
  • Perform rapid test.
  • Administered injections.
  • Verify insurances, pharmacies, patient demographics.
  • Submit prior authorizations.
  • Coordinate patient scheduling, check-in, check-out, and payments for billing.

Education

Associate Of Applied Science - Business Management

Charles Stewart Mott Community College

Certified Medical Assistant -

Ross Medical Education Center

Skills

  • Solutions Oriented Professional
  • Rapid and Adaptive
  • Highly organized with a meticulous attention to detail
  • Leadership
  • Workflow Delegation
  • Excellent oral and written communication abilities

Timeline

Assistant Manager

Freedom Plasma
05.2023 - Current

Operations Supervisor

Freedom Plasma
01.2023 - 05.2023

Medical Support Assistant

Blanchfield Army Community Hospital
09.2021 - 08.2022

Lead Phlebotomist

Grifols Biomat USA
07.2017 - 09.2021

Medical Assistant

Genesys Integrated Physicians Clinic
06.2015 - 07.2017

Associate Of Applied Science - Business Management

Charles Stewart Mott Community College

Certified Medical Assistant -

Ross Medical Education Center

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J'MAE JOHNSON