Breena Coleman
Pearland,TX
Summary
Recent college graduate with a Bachelor's degree and a passion for the legal field, equipped with strong customer service skills, leadership experience, and a creative problem-solving mindset. As an Assistant Manager in my current role, I have demonstrated the ability to manage teams, streamline operations, and provide exceptional customer service. My academic background includes a Bachelor's degree in Politics and Law with a focus on pre-law. Possessing a keen attention to detail and a commitment to excellence, I am eager to apply my skills and enthusiasm in a challenging new position, contributing to the success of a dynamic team.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Camp Outpost
10.2021 - 12.2023
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Front Desk Lead
Urban Air Trampoline And Adventure Park
05.2018 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Implemented innovative solutions to improve communication between team members, resulting in increased productivity and better customer service outcomes.
- Responded to customer requests for products, services and company information.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
Education
Bachelor of Arts - Politics And Law
The University of Texas At San Antonio
San Antonio, TX12.2023
High School Diploma -
George Ranch High School
Richmond, TX2020
Skills
- Skilled Collaborator
- Rapid and Adaptive
- Solutions Oriented Professional
- Decision-making
- Time Management
- Critical thinking
Timeline
Assistant Manager
Camp Outpost
10.2021 - 12.2023
Front Desk Lead
Urban Air Trampoline And Adventure Park
05.2018 - 03.2020
Bachelor of Arts - Politics And Law
The University of Texas At San Antonio
High School Diploma -
George Ranch High School
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