J’Malia DerWeer

• Manage and update patient records, ensuring accuracy and efficient treatment planning.

• Conduct dental x-rays with a focus on patient safety and diagnostic precision, having successfully completed over 500 x-rays.

• Prepare workstations for procedures, reducing patient wait times by 15% through efficient setup and process improvements.

• Improve patient oral hygiene through educational sessions, enhancing overall dental health outcomes.

• Trained and onboarded 20+ new employees, ensuring comprehensive understanding of service expectations and procedures.
• Implemented motivational strategies that increased employee performance by 20%, enhancing customer satisfaction.
• Executed sales training programs, contributing to a 10% increase in average sales per customer.

• Supported merchandise selection, returns, and exchanges for an average of 50 customers daily, ensuring high levels of satisfaction.
• Managed customer interactions and complaints, providing effective solutions and maintaining a positive service environment.
• Cross-trained in multiple store roles, including sales, inventory management, and customer service, effectively covering up to 4 different roles and ensuring operational flexibility.

• Handled an average of 50 customer calls per day, maintaining a 95% on-time task completion rate, thereby enhancing overall store efficiency.
• Addressed and resolved an average of 20 customer complaints weekly, providing empathetic and solutions-focused communication, leading to high levels of customer satisfaction.
• Maintained a 100% compliance rate with communication procedures, guidelines, and policies, ensuring effective and consistent interaction with customers.