JENNIFER MARCANO
Clarksville,TN
Summary
- Possesses a friendly, enthusiastic, and positive attitude; demonstrates the ability to quickly acquire and apply new knowledge and skills.
- Skilled at promoting and enhancing the customer experience by providing remarkable support through proactive service delivery. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect.
- Possesses the ability to multitask, make sensible and timely decisions with limited guidance and reacts with appropriate levels of urgency to situations that require quick response or turnaround.
- Capable of adhering to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions, etc.
- Technically savvy in MS Office Suite ( Word, PowerPoint, Excel ).
Overview
12
12
years of professional experience
2
2
Languages
Work History
Quality Inspector
Walmart DC 6066
Hopkinsville
12.2019 - Current
- Enhanced product quality by conducting thorough inspections and identifying areas for improvement.
- Reduced defects in production by implementing meticulous inspection processes and protocols.
- Collaborated with manufacturing team to ensure consistent quality standards across all products.
- Developed and maintained comprehensive documentation for quality control procedures, increasing efficiency and transparency.
- Evaluated supplier performance by conducting audits and analyzing data, resulting in better vendor selection decisions.
Costumer Service Representative
Concentrix
Remote
07.2017 - 01.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Team Lead Trainer
Wakefern Corporation
Jamesburg, NJ
09.2011 - 08.2016
- Enhanced team performance by implementing effective training strategies and methods.
- Developed comprehensive training programs for new hires, resulting in improved productivity and job satisfaction.
- Collaborated with management to identify skill gaps and create targeted training initiatives.
- Monitored team performance metrics and adjusted training plans accordingly to maximize results.
Education
Bachelor of Arts - Healthcare Administration
University of Arizona
Tucson, AZ2014
Associate of Science - Psychology
MIddlesex County College
Edison, NJ2012
Certificate - Allied Health Pre-Professional
Middlesex County College
Edison2012
Skills
- Keen Eye for Detail
- Corrective Actions
- Relationship Cultivation
- Effective Communication
- Service Delivery
- Teamwork/Building
- Problem Resolution
- Time Management
- Safety Standards
- Situational Awareness
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Affiliations
- U.S. Army Family Readiness Group: Company Leader July 2022- January 2024
- U.S. Army Family Readiness Group: Company Bookkepper January 2018-December 2023
Timeline
Quality Inspector
Walmart DC 6066
12.2019 - Current
Costumer Service Representative
Concentrix
07.2017 - 01.2019
Team Lead Trainer
Wakefern Corporation
09.2011 - 08.2016
Bachelor of Arts - Healthcare Administration
University of Arizona
Associate of Science - Psychology
MIddlesex County College
Certificate - Allied Health Pre-Professional
Middlesex County College