James 'Marshall' Brannan
San Antonio,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to company success and achieve positive results. Ready to take on challenges with passion and commitment.
Overview
26
26
years of professional experience
Work History
Freelance Technology Consultant
Freelance/Self Employed
01.2021 - Current
- Provided software and hardware troubleshooting services to small businesses and individuals
- Diagnosed and resolved technical issues for a variety of devices and operating systems
- Delivered on-site and remote technical support
- Collaborated with clients to understand their technical needs and provided tailored solutions
Freelance Graphic Designer
Freelance/Self Employed
01.1999 - Current
- Designed logos for business clients and organizations
- Created professional business cards that enhanced brand identity
- Developed brochures and pamphlets for marketing purposes
Technology Consultant
Wilson Irrigation
01.2021 - 09.2024
- Managed server and office workstations
- Provided troubleshooting and solutions for software and hardware issues
- Recommended and implemented new software solutions to streamline business operations and improve productivity
- Configured various applications to meet specific business needs and requirements
- Oversaw creation of company website, developed and maintained website content
- Developed and executed email marketing campaigns to enhance customer engagement and drive sales
- Created and managed Google Ads campaign to increase online visibility and attract new customers
- Installed GPS units in company vehicles and configured associated software for optimal tracking and efficiency
Tier 2 Technical Support
Apple
11.2008 - 12.2011
- Provided technical support to individual and business customers, supported hardware (desktops, laptops, mobile devices) and software (operating systems, desktop applications, multimedia applications)
- Exclusively took escalations and consultation requests
- Took ownership of cases escalated by Tier 1 technical support teams
- Collaborated with site support engineers to diagnose and address technical issues and bugs in Apple's product line
- Mentored new Tier 2 Advisors
- Consistently exceeded performance metrics, achieving top performer status
Tier 1 Technical Support
Volt Technical Resources (Apple)
11.2007 - 04.2008
- Provided technical support for desktops, laptops, and operating systems
- Nominated for Volt Employee of the Month, April 2008
Education
Some College - General Studies / Science
Austin Community College
Austin, TX 05.2001 -
High School Diploma -
McNeil High School
Austin, TX 05.2001 -
Skills
Analytical Skills
Active Listening
Adobe Creative Suite
Client relationship management
Command Line Proficiency
Communication Skills
CRM Software
Customer Retention
Customer Service
Desktop support
Excellent Communication
IT Support
Microsoft Office
Mobile Devices
Office Management
Operating Systems (Linux, Windows, MacOS, BSD)
Organizational Skills
Problem-Solving Abilities
QuickBooks
Sales
Self-Educated / Lifelong Learner
Shell Scripting
Software Troubleshooting
Technical Support
Timeline
Freelance Technology Consultant
Freelance/Self Employed
01.2021 - Current
Technology Consultant
Wilson Irrigation
01.2021 - 09.2024
Tier 2 Technical Support
Apple
11.2008 - 12.2011
Tier 1 Technical Support
Volt Technical Resources (Apple)
11.2007 - 04.2008
Some College - General Studies / Science
Austin Community College
05.2001 -
High School Diploma -
McNeil High School
05.2001 -
Freelance Graphic Designer
Freelance/Self Employed
01.1999 - Current