DIY's
JODI-ANN MCLEOD-COLEY
Customer Service Representative
Margate,FL
Summary
To seek an position that offers professional challenge's utilizing interpersonal skills, excellent time management and problem solving skills while providing an opportunity to develop professionally and achieve the growth of the organization.
Overview
9
9
years of professional experience
Work History
Dispatcher
Blue Stream Fiber
05.2024 - 02.2025
- Communicated with technicians and customers to confirm installations and other appointments.
- Managed conflict resolutions with customers and technicians.
- Tracked over 50 installation progress to identify possible delays and provide real-time updates to customers.
- Analyzed customer feedback and provided solutions to improve customer service.
- Utilized customer feedback to improve customer service.
Dispatcher
Insight Global
05.2023 - 05.2024
- Communicated with technicians and customers to confirm installations and other appointments.
- Managed conflict resolutions with customers and technicians.
- Tracked over 50 installation progress to identify possible delays and provide real-time updates to customers.
- Analyzed customer feedback and provided solutions to improve customer service.
- Utilized customer feedback to improve customer service.
Customer Service Representative
Connexus Resource Group
03.2023 - 04.2023
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Took over 80 calls per day, documented customer complaints and completed corrective action requests.
- Recommended products to customers, thoroughly explaining details.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Specialist
Robert Bosch LLC
03.2019 - 12.2019
- Assisted customers with accident management, emergency roadside request and providing emergency personnel with accident details if applicable.
- Performed test calls for new owners
- Verified accounts and performed account changes when requested.
- Performed basic troubleshooting steps.
Customer Service Representative
Kelly Services Inc
02.2016 - 03.2019
- Assisted customers with accident management, emergency roadside assistance as well as contacting EMS and providing detailed description of incident if applicable.
- Fulfilling concierge requests by Customer.
- Verified accounts and performed account changes when requested. Assisted with troubleshooting for login procedures.
- Performed test calls for new owners.
- Provided basic troubleshooting test
Education
GED -
Lauderhill GED Community School
Lauderhill, FL2006
Communication
Boyd Anderson High
Lauderdale Lakes, FL05.2005
Skills
- Professional and friendly, careful and active listener
- Strong organizational skills as well as telecommunication skills
- High Customer Standards and troubleshooting skills
- Multitasking Abilities
Accomplishments
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Helped the company attain high customer service ratings (as determined by external auditors) - earned 100% marks.
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Timeline
Dispatcher
Blue Stream Fiber
05.2024 - 02.2025
Dispatcher
Insight Global
05.2023 - 05.2024
Customer Service Representative
Connexus Resource Group
03.2023 - 04.2023
Customer Service Specialist
Robert Bosch LLC
03.2019 - 12.2019
Customer Service Representative
Kelly Services Inc
02.2016 - 03.2019
GED -
Lauderhill GED Community School
Communication
Boyd Anderson High
References
References
References Available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work from home optionPaid time offFlexible work hoursWork-life balanceCareer advancementCompany CulturePaid sick leaveTeam Building / Company RetreatsStock Options / Equity / Profit Sharing401k matchQuote
Fall seven times; stand up eight.
Japanese proverb
Interests
Reading
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