JODI-ANN MCLEOD-COLEY
Margate,FL
Summary
To seek an office position that offers professional challenge's utilizing interpersonal skills, excellent time management and problem solving skills while providing an opportunity to develop professionally and achieve the growth of the organization.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Connexus Resource Group
03.2023 - 04.2023
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Documented customer complaints and completed corrective action requests.
- Recommended products to customers, thoroughly explaining details.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Kelly Services Inc
05.2017 - 04.2018
- Assisted customers with emergency roadside assistance as well as contacting EMS and providing detailed description of incident if applicable.
- Fulfilling concierge requests by Customer.
- Verified accounts and performed account changes when requested. Assisted with troubleshooting for login procedures.
- Performed test calls for new owners.
Customer Service Representative
Kelly Services Inc
02.2016 - 08.2016
- Assisted customers with emergency roadside assistance as well as contacting EMS and providing detailed description of incident if applicable.
- Fulfilling concierge requests by Customer.
- Verified accounts and performed account changes when requested.
- Assisted with troubleshooting for login procedures.
- Performed test calls for new owners.
Cashier
Walmart
03.2016 - 06.2016
- Perform the duties of customer service representative at all times.
- Welcomed customers and helped determine their needs
- Helped customers complete purchases and locate items.
- Greeted customers entering store and responded promptly to customer needs
Customer Service Representative
11.2015 - 02.2016
- Attend to calls regarding existing accounts.
- Responded to questions and concerns about products, service and billing inquiries.
- Performed basic product troubleshooting steps with customer.
- Transferred more complex calls to upper management for further assistance.
Key Holder/Lead Cashier
Yellowtail Fried Fish and Chicken
02.2014 - 03.2015
- Train other staff members to work as cashier.
- Execute lead cashier responsibilities such as return, exchange and check approvals, issue of merchandise vouchers.
- Supervise employees to complete tasks and achieve goals in the absence of store management.
Customer Service Representative
PRC LLC
09.2006 - 10.2007
- Attend to all call in a polite, customer friendly and professional manner.
- Properly directed inbound calls in phone queues to improve call flow.
- Give accurate and appropriate information to answer questions, update accounts and resolve complaints Resolve simple service problems and escalate complex issues to the immediate supervisor.
Education
Lauderhill GED Community School
Lauderhill, FL2006
Communication
Boyd Anderson High
Lauderdale Lakes, FL05.2005
Skills
- Professional and friendly, careful and active listener
- Strong organizational skills as well as telecommunication skills
- High Customer Standards and troubleshooting skills
- Multitasking Abilities
References
References
References Available upon request.
Accomplishments
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Helped the company attain high customer service ratings (as determined by external auditors) - earned 100% marks.
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Timeline
Customer Service Representative
Connexus Resource Group
03.2023 - 04.2023
Customer Service Representative
Kelly Services Inc
05.2017 - 04.2018
Cashier
Walmart
03.2016 - 06.2016
Customer Service Representative
Kelly Services Inc
02.2016 - 08.2016
Customer Service Representative
11.2015 - 02.2016
Key Holder/Lead Cashier
Yellowtail Fried Fish and Chicken
02.2014 - 03.2015
Customer Service Representative
PRC LLC
09.2006 - 10.2007
Lauderhill GED Community School
Communication
Boyd Anderson High
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