J'Mel Marcus

• Managed workflow and productivity, while prioritizing and organizing tasks, to efficiently accomplish service goals.
• Inspected and validated repairs before delivery.
• Restored product condition using proven techniques.
• Filled out work orders and repair logs to document work completed.

Lead Cerakote Technician

• Promoted during the 2023-2024 year from RMA to Lead Cerakote Technician. This position required being able to fulfill purchase orders to help meet company quarterly requirements. Ensuring each suppressor was properly prepped and sandblasted prior to being painted. Suppressors were checked for any issues or discrepancies that would cause the finish of the suppressor to fade or stick out.

Returned Merchandise Authorization (RMA) 2022-2023

• Recognized by management due to my ability to apply myself and work out any task that I was given with efficiency, to be in RMA. RMA (Return Merchandise Authorization) was a position where I was tasked with receiving, testing and repairing suppressors, when applicable, from manufacturer companies. Received suppressors came with different issues that required great attention to detail to determine the correct repair and process needed. Fulfill up to 30-50 different suppressors within a day for customers and law enforcement purchase orders.

Wash and Stack, Welding, and Runout - 2021

• I started in wash and stack, where I was required to wash 350 units a day, which would be 1,750 a week. With each part I had to wash, I needed to make sure that each part met our QC standards. This means checking outside diameter, inside diameter, and fitment. My other duties that I was required to do were to ensure each suppressor was aligned as straight as possible and had no blemishes, scratches, or gnawing.
• Within 3 months of working at KGM, I was promoted to welding with an IPG Photonics laser, which revolves around a 3-4 axis. As a welder, I was tasked with ensuring that each suppressor was aligned, tightened, and the surfaces were acceptable within our QC tolerance. This was to ensure that when placed inside the welder, each part was perfectly aligned, preventing the laser from missing the correct welding line. Welding 350 units in an 8-10 hour day helped to meet purchase orders.

• Provided guidance and support to junior staff members on daily tasks.
• Ensured compliance with safety regulations and company policies in an automated facility.
• Managed customer inquiries and complaints in a timely manner.
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
• Communicated regularly with customers and explained available wash services; took and processed wash payments.
• Participate in the wash process and apply car wash equipment.
• Ensured vehicle parts were properly secured from the impact of the brush applied in the wash cycle.

Due to my strong work ethic and customer service, I received several pay increases prior to being promoted to Assistant Manager.