Josiah Miller
Apple Creek
Summary
Dedicated service technician with expertise in installation and repair. Proven ability to enhance customer satisfaction through effective troubleshooting and communication.
Overview
14
14
years of professional experience
Work History
Service Technician
Home Appliance Company
Massillon, OH
11.2021 - Current
- Diagnosed and repaired malfunctioning appliances, ensuring optimal functionality and customer satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly during service calls.
- Maintained accurate service records, tracking repairs performed and parts used for future reference and inventory management.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Sales Associate
Inogen
Cleveland, OH
08.2020 - 10.2021
- Enhanced customer engagement through effective communication and product knowledge.
- Executed promotional strategies to drive product awareness and increase sales volume.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
Warehouse Manager
PackShip USA
Orrville, OH
03.2019 - 08.2020
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members on operational procedures and best practices.
- Implemented inventory management systems to streamline stock control and reduce discrepancies.
- Coordinated shipping and receiving processes, optimizing delivery schedules for timely dispatch.
- Analyzed workflow processes, identifying areas for improvement to enhance productivity.
- Developed training materials that improved employee onboarding and operational efficiency.
- Established quality control measures to ensure compliance with company standards and regulations.
- Managed equipment maintenance schedules, minimizing downtime through proactive servicing efforts.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Operations Analyst
Shearers Foods
Brewster, OH
10.2018 - 02.2019
- Analyzed operational data to identify trends and recommend process improvements.
- Collaborated with cross-functional teams to streamline workflows and enhance efficiency.
- Implemented cost-saving initiatives that optimized resource allocation and reduced waste.
- Led training sessions for staff on new systems and best practices in operations management.
- Conducted root cause analysis to resolve production issues, improving overall output consistency.
- Facilitated regular meetings to communicate updates and gather feedback from team members.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
Operations Team Leader
Shearers Foods
Brewster, OH
04.2012 - 10.2018
- Led daily operations to streamline workflow and enhance team productivity.
- Developed training programs to mentor new staff on operational procedures and safety protocols.
- Implemented process improvements that reduced operational delays and improved service delivery.
- Coordinated cross-functional teams to ensure smooth execution of projects and initiatives.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
Education
GED -
Home School
Orrville, OHSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Troubleshooting skills
- Documentation and reporting
- Teamwork and collaboration
- Rapport building
Timeline
Service Technician
Home Appliance Company
11.2021 - Current
Sales Associate
Inogen
08.2020 - 10.2021
Warehouse Manager
PackShip USA
03.2019 - 08.2020
Operations Analyst
Shearers Foods
10.2018 - 02.2019
Operations Team Leader
Shearers Foods
04.2012 - 10.2018
GED -
Home School