Summary
Overview
Work History
Education
Skills
Timeline
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Jiddu Montelongo

Jacksonville,FL

Summary

Results-driven and detail-oriented professional with a proven track record of success across diverse industries. Adept at managing multiple responsibilities in fast-paced environments, with strong skills in communication, problem-solving, and collaboration. Known for a proactive approach, adaptability, and a commitment to delivering high-quality outcomes. Seeking to contribute value to a dynamic team with opportunities for growth and development.

Overview

9
9
years of professional experience

Work History

Supervisor of Customer Service

SleepGeekz
Jacksonville, FL
06.2022 - Current
  • Cultivated strong client relationships to enhance loyalty and operational efficiency.
  • Identified community services to improve access for individuals with special needs.
  • Resolved product and customer complaints, promoting high levels of customer satisfaction.
  • Maintained professionalism under pressure, effectively diffusing tense situations.

Outreach Associate

American Care Medical Center
Jacksonville, FL
05.2021 - 06.2022
  • Cultivated strong client relationships to enhance loyalty and operational efficiency.
  • Identified services within local communities to improve access for individuals with special needs.
  • Implemented outreach plans targeting vulnerable populations to increase program engagement.
  • Provided resources and information to individuals and families for program connectivity.
  • Collaborated with organizations and stakeholders to advance community initiatives.
  • Engaged actively in outreach programs for uninsured and underinsured children.
  • Maintained a comprehensive database of outreach contacts to track progress toward goals.
  • Designed a digital team to boost online engagement and social media presence for campaigns.

Line Cook

Old's Havana
Miami, FL
01.2018 - 06.2020
  • Ensured consistent quality and high accuracy in daily preparation of identical dishes.
  • Maintained stocked stations to maximize productivity throughout shifts.
  • Followed proper food handling methods, resulting in exemplary health inspection scores.
  • Restocked ingredients continuously to support cooks during service hours.
  • Operated fryers and grills safely, maintaining high food quality standards.
  • Precooked garnishes such as bacon for timely completion of fresh dishes.
  • Developed innovative recipes aligning with consumer tastes and nutritional needs.
  • Modified standard recipes to accommodate ingredient shortages and customer requests.

Cashier

Wendy's
Homestead, FL
01.2016 - 12.2017
  • Facilitated customer product searches, provided guidance, and answered inquiries.
  • Processed returns per store policy to enhance inventory management.
  • Supported purchases through item location and rewards program enrollment.
  • Scanned purchases to expedite transactions and improve sales efficiency.
  • Resolved cash register, card scanner, and printer issues to minimize disruptions.
  • Executed customer payments swiftly, ensuring accurate change and receipt issuance.
  • Maintained high productivity by efficiently processing various payment methods.

Education

High School Diploma -

Homestead Senior High School
Homestead, FL
06.2018

Skills

  • Bilingual (Spanish, English)
  • Excel proficiency
  • PowerPoint expertise
  • Multitasking abilities
  • Team collaboration
  • Motivation and initiative
  • Equipment maintenance
  • Computer literacy
  • Database management
  • Customer retention strategies

Timeline

Supervisor of Customer Service

SleepGeekz
06.2022 - Current

Outreach Associate

American Care Medical Center
05.2021 - 06.2022

Line Cook

Old's Havana
01.2018 - 06.2020

Cashier

Wendy's
01.2016 - 12.2017

High School Diploma -

Homestead Senior High School

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