Yadira Cuadras
Davenport,USA
Summary
Experienced customer service professional with over 10 years+ of supporting clients, addressing their needs, assisting with insurance inquiries, and providing a high-quality, hospitality-focused experience. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Rep./Supervisor/Trainer
ALLSTATE INSURANCE GROUP
Davenport, FL
10.2015 - 08.2019
- Resolved customer complaints through effective communication techniques.
- Assisted clients with policy inquiries and claims processing.
- Reviewed insurance policies to identify eligible discounts.
- Renewal calls/changes.
- Set up appointments, in/out calls from 150 to 200.
- Do quotes and applications.
- Submit payments.
- Multi-task handling, maintaining a great job, and responsibilities.
- Auto, motorcycle, rentals, boat, and motorhome.
- Performed additional tasks as needed to support team objectives.
Front Desk/Customer Service/PBX
Bahama Bay Resort And Spa
Davenport, FL
05.2013 - 08.2015
- Delivered customer service by addressing inquiries and resolving issues, enhancing guest satisfaction.
- Checked in and out guests, ensuring smooth arrivals and departures.
- Answered phone calls and managed PBX system.
- Multi-task handling
- Maintain a great job and responsibilities.
- Handling the cash register.
- Scanning, copying, faxing, typing, and filing.
- Submit payments
- Completed day-to-day duties accurately and efficiently.
Host/Hostess Leader/Trainer
Carrabba's Italian Grill
Kissimmee, FL
10.2008 - 05.2013
- Greeted and seated guests in a welcoming manner.
- Promoted restaurant specials to enhance guest experience.
- Took reservations over phone and in person.
- Opened and closed restaurant daily, ensuring readiness for service
- Train new staff
- Assisted in preparing the restaurant for opening and closing shifts.
- Introduce the daily specials
- Multi-task handling
- Completed various tasks as needed to support restaurant operations.
- Managed waitlists using digital reservation systems.
Customer Service Rep. Leader/Admin Assistant
Delaney Insurance Group
Clermont, FL
03.2008 - 10.2008
- Auto, Homeowner, Business, Life and Heath Insurance
- Gather information to write a policy
- Contact companies for information
- Appointments and answer phone
- Do Quotes and applications
- Submit payments
- Managed multiple tasks simultaneously in a fast-paced environment.
- Maintain a great job and responsibilities
- Resolved customer complaints promptly and efficiently.
- Assisted clients with insurance inquiries and policy information.
- Quick Quote & Quick File
- Other duties as assigned
Front Desk/Customer Service/PBX
Bahama Bay Resort And Spa
Davenport, FL
12.2007 - 05.2008
- Check in and out guest
- Customer Service
- Answer phone and PBX
- Handling cash register
- Scanning, copying, faxing, typing, & filing
- Submit payments
- Multi-task handling
- Other duties as assigned
Supervisor and Instructor Lifeguard
Orange Lake Resort
Kissimmee, FL
04.2006 - 02.2008
- Certified in CPR and First Aid
- Lifeguard training.
- Hire staff, schedules, documents.
- Organize the pool deck, and clean up.
- Responsible for the staff duties.
- Multi-task handling
- Trained new employees on company policies and procedures.
- Other duties, as assigned.
Supervisor and Instructor Lifeguard
Liki Tiki Village Resort
Kissimmee, FL
08.2003 - 04.2006
- CPR and First Aid
- Customer Service
- Supervised daily operations to ensure efficient guest services and satisfaction.
- Trained new employees on company policies and procedures.
- Organize the pool deck, and clean up.
- Responsible for the staff duties
- Hire staff and schedules.
- Multi-task handling
- Other duties, as assigned.
Education
Online Insurance Course -
Florida Community College Jacksonville
Jacksonville, FL12.2008
Education (AA) - Teacher
Lake Sumter Community College Clermont
Clermont, FL12-2005
High school diploma or GED -
South Lake High School
Groveland, FL05-2003
Skills
- Administrative experience
- Customer service
- Bilingual (Spanish, English)
- Appointment scheduling
- Front desk
- Fast hands-on learnin
- Computer data entry operator
- Office experience
- Receptionist
- Microsoft Word
- Insurance sales
- E-commerce
- Computer skills
- Employee training
- Problem solving
- Multi-task managemet
Certification
• CPR Certification, 12/01/17
• Insurance Customer Service Rep. (440) 2015-2019
• Insurance Customer Service Rep. (440) 2015-2019
Timeline
Customer Service Rep./Supervisor/Trainer
ALLSTATE INSURANCE GROUP
10.2015 - 08.2019
Front Desk/Customer Service/PBX
Bahama Bay Resort And Spa
05.2013 - 08.2015
Host/Hostess Leader/Trainer
Carrabba's Italian Grill
10.2008 - 05.2013
Customer Service Rep. Leader/Admin Assistant
Delaney Insurance Group
03.2008 - 10.2008
Front Desk/Customer Service/PBX
Bahama Bay Resort And Spa
12.2007 - 05.2008
Supervisor and Instructor Lifeguard
Orange Lake Resort
04.2006 - 02.2008
Supervisor and Instructor Lifeguard
Liki Tiki Village Resort
08.2003 - 04.2006
Online Insurance Course -
Florida Community College Jacksonville
Education (AA) - Teacher
Lake Sumter Community College Clermont
High school diploma or GED -
South Lake High School