Joanaliza Muyot

Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.

• Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
• Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
• Maintained an organized workplace environment by routinely restructuring workspaces according to evolving needs or priorities.
• Assisted in the preparation of presentations and reports, employing advanced formatting skills for increased readability and impact.
• Facilitated clear communication among team members by drafting professional correspondence and distributing memos as required.
• Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
• Contributed to successful project completion by collaborating with colleagues on various administrative tasks as needed.
• Improved customer satisfaction rates by providing prompt assistance with inquiries, concerns, or requests for information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Boosted productivity with expert use of office software, including Microsoft Office Suite, Google Workspace, Eaglesoft, and Fuse applications.
• Responded to inquiries from callers seeking information.
• Safeguarded confidential information through proper handling of sensitive documents and adherence to privacy policies.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Interacted with customers by phone, email, or in-person to provide information.
• Input data into spreadsheets and databases.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
• Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
• Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
• Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA and FERPA regulations and safeguarding sensitive personal information.
• Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
• Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
• Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
• Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
• Assisted in hiring of high-quality dental staff to ensure exceptional patient care.
• Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
• Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
• Scheduled, rescheduled, and cancelled appointments for dental patients.
• Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
• Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
• Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
• Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
• Helped patients complete necessary medical forms and documentation.
• Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies well stocked.
• Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
• Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
• Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
• Completed patient referrals to other medical specialists.
• Obtained payments from patients and scanned identification and insurance cards.
• Managed office bookkeeping with insurance billing and patient payments.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Assisted with medical/dental coding and billing tasks.

• Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Maintained patient confidence by keeping patient records information confidential.
• Printed and photocopied documents to provide patients with copies of medical records.
• Maintained patient records systems by archiving, scanning and indexing important documents and files.
• Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
• Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
• Supported medical staff by providing organized and accurate medical records.
• Uploaded physician progress notes, history, and physicals into electronic medical records.
• Responded to patient inquiries to provide information and details of medical records.
• Reviewed charts and flagged incomplete or inaccurate information.
• Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
• Maintained patient records in compliance with security regulations.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
• Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
• Streamlined medical record retrieval by implementing an efficient filing system.
• Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
• Contributed to the development of new policies and procedures related to health information management, ensuring compliance with industry standards and regulations.
• Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
• Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
• Supported quality improvement initiatives within the healthcare facility by providing accurate and timely data related to patient outcomes, treatment plans, and clinical performance measures.
• Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
• Tracked and monitored requests for medical records release.
• Processed and tracked requests for medical records from external organizations.
• Scanned and uploaded medical records into electronic medical records system.