Mary Fancher
Huntsville,TX
Summary
Dynamic Operations Lead with a proven track record at Sam Houston State University Student Health Center, excelling in safety oversight and team building. Spearheaded efficiency improvements and customer satisfaction initiatives, enhancing operational quality by implementing strategic management and communication practices. Skilled in multitasking and adaptability, consistently achieving and surpassing organizational goals. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
2
2
years of professional experience
Work History
Operations Lead
Sam Houston State University Student Health Center
Huntsville , TX
10.2023 - Current
- Identified areas of improvement and developed strategies to increase efficiency.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Prepared reports on operational performance metrics and presented them to management team.
- Provided support to other departments as needed to meet organizational goals.
- Directed employees on how to use equipment properly and safely.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
- Trained new employees on proper job functions and company policies and procedures.
- Developed strong relationships with customers through excellent customer service practices.
- Trained, mentored and motivated employees to maximize team productivity.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Monitoring customer satisfaction levels and taking corrective action when needed.
Intramural Staff
Sam Houston State University
Huntsville , TX
08.2022 - 09.2023
- Work with students in checking into games.
- Help setup fields for games and events
- Assisted with the development and implementation of staff policies and procedures.
- Communicated effectively with customers regarding their inquiries or complaints.
- Maintained detailed records of all customer interactions.
Education
Bachelor of Science - Education
Sam Houston State University
Huntsville, TXSkills
- Safety oversight
- Performance monitoring
- Production
- SIOP
- Customer relationship development
- Management
- Bookkeeping
- Information Management
- Multitasking Abilities
- Team building
- Record-keeping
- Multitasking
- Communication Skills
- Problem-solving aptitude
- Write reports
- Professionalism
- Reliability
- Adaptability
- Work Delegation
- Time management abilities
Timeline
Operations Lead
Sam Houston State University Student Health Center
10.2023 - Current
Intramural Staff
Sam Houston State University
08.2022 - 09.2023
Bachelor of Science - Education
Sam Houston State University
Similar Profiles
Nathanial AlcantarNathanial Alcantar
TechCrew at Sam Houston State University Student Health CenterTechCrew at Sam Houston State University Student Health Center
Staci BrownStaci Brown
Assistant to the Chair - Mass Communication at Sam Houston State University Student Health CenterAssistant to the Chair - Mass Communication at Sam Houston State University Student Health Center
Shelbie MasseyShelbie Massey
Lab Director at Sam Houston State University Student Health CenterLab Director at Sam Houston State University Student Health Center