J'Myla Ziko
Indianapolis,IN
Summary
Dynamic team leader with extensive experience at Noodles & Company, excelling in customer service and employee training. Proven ability to enhance guest satisfaction and maintain food safety standards in fast-paced environments. Skilled in conflict resolution and fostering teamwork, ensuring efficient operations and a positive dining experience.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Team Member
White Castle
Indianapolis, Indiana
2021.04 - 2022.09
- Delivered friendly and efficient customer service in a high-volume restaurant environment.
- Prepared and served food while following food-safety and sanitation standards.
- Processed customer orders accurately and efficiently.
- Maintained clean and organized work areas throughout each shift.
- Worked collaboratively with team members to meet customer needs.
- Assisted with stocking, cleaning, and other daily restaurant responsibilities.
Team Lead
Noodles & Company
Indianapolis, Indiana
2018.09 - 2021.04
- Lead daily team activities to support efficient restaurant operations.
- Train and assist team members with company procedures and customer-service expectations.
- Support employees during busy service periods and help maintain smooth workflow.
- Provide friendly, professional service while addressing customer needs and concerns.
- Monitor food quality, cleanliness, and proper food-safety procedures.
- Assist with opening, closing, stocking, and maintaining the restaurant.
- Help create a positive and productive team environment.
- Supervised team members during peak service times to ensure efficient operations.
- Trained new staff on menu items and customer service standards.
- Coordinated daily tasks to maintain workflow and meet customer demands.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Team Member
City Barbeque
Indianapolis, Indiana
2016.06 - 2018.09
- Provided welcoming and attentive service to customers.
- Assisted with food preparation and maintained food-quality standards.
- Followed proper food-handling, sanitation, and safety procedures.
- Maintained clean and organized workstations and dining areas.
- Worked efficiently with coworkers during high-volume periods.
- Assisted with daily restaurant operations and customer requests.
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of workstations and dining areas.
Education
High School Diploma -
Crispus Attucks Medical Magnet High School
Indianapolis, IN2018-06
Skills
- Customer Service
- Team Leadership
- Employee Training
- Restaurant Operations
- Food Safety & Sanitation
- Cash Handling
- Order Accuracy
- Conflict Resolution
- Teamwork & Communication
- Time Management
- Fast-Paced Environments
- Guest Satisfaction
Certification
- ServSafe Certification
- Food Handler Certification
- CPR Certification
Timeline
Team Member
White Castle
2021.04 - 2022.09
Team Lead
Noodles & Company
2018.09 - 2021.04
Team Member
City Barbeque
2016.06 - 2018.09
High School Diploma -
Crispus Attucks Medical Magnet High School