Jnai Lindsey
Charlotte,United States
Summary
Dedicated Team Leader with more than 10 years of experience within the pharmaceutical industry, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Hardworking and excels at multitasking in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Pharmacy Support Interim Team Lead
McKesson
Charlotte, NC
11.2023 - Current
- Coordinate with other departments to review and analyze staffing levels are appropriate for monthly service levels.
- Complete monthly reporting of call stats, and ePrescribing cases.
- Assist with ePrescribing case management duties to ensure cases are completed within required SLA.
- Monitor email for inquiries from internal and external business partners.
- Developed strategies to improve team efficiency and productivity.
- Identify coaching opportunities and areas of improvement for team.
- Monitored daily performance metrics to ensure progress towards Team objectives.
- Perform monthly Quality Assurance monitoring and monthly performance reviews for all agents.
- Provide technical guidance to the team on complex situations; assist with any questions or issues that may arise.
- Maintain up-to-date knowledge of industry trends and best practices.
- Set clear expectations for all agents regarding their role, responsibilities, and Team goals.
Customer Service Specialist
McKesson
Charlotte, United States
09.2014 - Current
- Act as the point of contact for 16 product lines receiving inbound calls from pharmacies, vendors, and pharmaceutical sales
- Research critical elements of the pharmacy claim transaction to determine root cause
- Provide assistance by educating customers with troubleshooting steps for a successfully electronic adjudication within the RelayHealth Pharmacy Connectivity Network.
Benefit Verification Specialist
AmeriSource Bergen
Charlotte, United States
01.2011 - 02.2014
- Verified payment methodologies for buy and bill drugs
- Placed outbound calls to insurance carriers in effort to verify payer specific guidelines and trends
- Performed quality reviews to ensure the appropriate clinical diagnosis code was submitted
- Researched patients benefit history regarding access options
- Contacted patients to communicate their coverage and financial responsibilities.
Education
Bachelor of Science in Business Administration (Concentration in Management) -
Johnson C. Smith University
05.2010
Skills
- Tableau
- Salesforce
- NDC HEALTH RX Edit Manager
- E-Prescribing
- Team Supervision
- Technical Support
- Shift Scheduling
- Documentation and Reporting
- Coaching
- Issue Resolution
- Service Level Agreements
- SOP Adherence
Awards
Q2 Outstanding Performance Award, 06/2023, 10/2023, CoverMyMeds
Timeline
Pharmacy Support Interim Team Lead
McKesson
11.2023 - Current
Customer Service Specialist
McKesson
09.2014 - Current
Benefit Verification Specialist
AmeriSource Bergen
01.2011 - 02.2014
Bachelor of Science in Business Administration (Concentration in Management) -
Johnson C. Smith University