Tinisha Osbourne
Tampa,FL
Summary
Dynamic Client Onboarding Support Specialist and Team Lead with a proven track record of delivering high-level administrative support and leading cross-functional teams. Currently spearheading a major engagement with Wells Fargo, excelling in project management, stakeholder coordination, and exceptional client service delivery. Demonstrated strong leadership capabilities through effective mentoring of team members, performance management, and ensuring successful project execution while upholding confidentiality and professional standards. Committed to fostering collaborative environments that drive results and enhance client satisfaction.
Overview
13
13
years of professional experience
Work History
Engagement Support Specialist & Team Lead
PwC
Tampa, FL
11.2016 - Current
- Lead the Wells Fargo engagement team, providing strategic direction and oversight for client onboarding processes
- Manage complex projects end-to-end, ensuring successful planning, budgeting, execution, and completion of onboarding initiatives
- Mentor and develop team members, leveraging individual strengths to enhance overall team performance and deliver on client expectations
- Partner with senior leadership to maintain collective ownership of quality, timelines, and deliverables across multiple projects
- Handle confidential client information with integrity, upholding professional standards and compliance requirements
- Coordinate high-level meetings and manage executive schedules to support smooth operations
- Address conflicts and facilitate difficult conversations with clients and stakeholders, escalating appropriately when needed
- Analyze system linkages to identify process improvement opportunities and streamline onboarding workflows
- Embrace technology solutions including Salesforce, Workday, and ServiceNow to enhance service delivery and encourage team innovation
- Maintain detailed tracking and reporting systems that contribute to the firm's success and client satisfaction
Sales Representative-Lead
JJ Taylor Distribution
Tampa, FL
07.2013 - 11.2016
- Managed complex project coordination by collaborating with vendors and customers to optimize delivery schedules and ensure client satisfaction from initial engagement through completion
- Provided high-level client support through proactive post-sale engagement, addressing service and technical issues while maintaining strong professional relationships
- Delivered consultative administrative support to wholesale customers by analyzing their business needs, recommending aligned solutions, and maintaining comprehensive product knowledge
- Handled sensitive account information with integrity and confidentiality while accurately establishing customer accounts within technical systems
- Analyzed system interactions to identify opportunities for process improvements and enhanced client service delivery
- Demonstrated leadership in quality assurance by ensuring all client interactions met professional standards and company compliance requirements
Education
Business Administration - Accounting
Kaplan University
Skills
- Team Leadership & Performance
- Strong Project Management
- Client Onboarding
- Project Planning
- Process Analysis
- System Integration
- Salesforce
- Workday
- Tableau
- Beeline
- Concur
- Google Suite
- Teams
- ChatGPT
- Copilot
- AIMS
- ServiceNow
- MS Office 365
- Bi-Lingual (Spanish)
Languages
Spanish
Native or Bilingual
Timeline
Engagement Support Specialist & Team Lead
PwC
11.2016 - Current
Sales Representative-Lead
JJ Taylor Distribution
07.2013 - 11.2016
Business Administration - Accounting
Kaplan University