Jniccia Mikes
Houston,TX
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
7
7
years of professional experience
Work History
Intake Advisor
Anywhere Works
03.2022 - 04.2023
- Evaluate prospective client inquiries and phone calls, analyzing their case fit for our client Sokolove Law
- Supervise new client onboarding and current client files through data entry and paperwork collection to ensure cases are managed efficiently
- Facilitate partnerships with other law firms in order to bring in new cases
- Perform tasks and special projects as needed including transcription, research, spreadsheet management and email writing.
Patient Care Technician
Davita
12.2021 - 04.2023
- Logging Vitals
- Breaking down and Building of machines
- Observing patients as well as logging activities while on machine
- Organizing medical files
- Answering phones/ faxes
- Ordering supplies
- Verifying information.
Home Healthcare Aide
Evergreen Healthcare Services Inc
09.2020 - 12.2021
- Light Laundry and Housekeeping
- Assist to doctors appointments
- Meal prep
- Personal shopper.
Wheelchair Agent
Airport Terminal Management
02.2019 - 07.2019
- Customer Service
- Check Boarding Passes
- Assist through TSA.
DLA8 Associate
Amazon
09.2018 - 01.2019
- Preparing orders to be delivered in warehouse setting.
Cashier
Family Dollar
03.2018 - 06.2018
- Customer service.
Shift Lead
01.2016 - 03.2018
- Leading a Shift
- Prepping food for the next day
- Counting money and dropping into safe
- Customer service
- Cleaning kitchen and lobby areas.
Education
Diploma -
Channelview High School
05.2018
Skills
- Effective abilities that are best demonstrated through electronic software systems to increase productivity levels
- Ability to make decisions and solve problems
- Implementing effective measures to mitigate risks for the company
- Skill to empathize with customers in a genuine way that lets them know that I care about their issues
- Possess the capacity of a team player who can follow and lead as situations dictate
- Conflict Resolution
- Data Entry
- Computer Proficiency
- Communication Skills
- Relationship Development
- Customer Relations
- Quality Control
- Flexibility
- Word
- Excel
- Outlook
- PowerPoint
- Windows
- Microsoft Teams
- QuickBooks
- CRM Systems
- Oracle
Timeline
Intake Advisor
Anywhere Works
03.2022 - 04.2023
Patient Care Technician
Davita
12.2021 - 04.2023
Home Healthcare Aide
Evergreen Healthcare Services Inc
09.2020 - 12.2021
Wheelchair Agent
Airport Terminal Management
02.2019 - 07.2019
DLA8 Associate
Amazon
09.2018 - 01.2019
Cashier
Family Dollar
03.2018 - 06.2018
Shift Lead
01.2016 - 03.2018
Diploma -
Channelview High School