Jo-Ann Contey
NORTH ARLINGTON,NJ
Summary
Reliable logistics and customs professional with a long track record in air, export, and broker operations. Known for problem solving, accurate paperwork, bond purchases, and clear customer communication, while keeping shipments moving, controlling costs, and ensuring regulatory compliance.
Overview
34
34
years of professional experience
Work History
Customs Specialist
Portside Customs Service
Englewood, New Jersey
12.2025 - Current
- Reviewed import paperwork for discrepancies and communicated with overseas contacts to ensure timely resolution.
- Resolved document holds and entry discrepancies.
- Classified goods using Harmonized System codes. Also verified using the Bite System.
- Acquired single entry and continuous bonds to facilitate shipment transactions.
- Coordinated with carriers to facilitate timely pickup and delivery of goods, ensuring all necessary documents and payment receipts were provided.
- Monitored shipment status with airlines and seaports. Made import payments online.
- Prepared reports detailing the status of shipments, including any delays or discrepancies for overseas and customers.
- Processed and completed billing invoices in accordance with customers' SOP.
Int'l Air Import Agent
UPS Freight
Newark, New Jersey
03.2021 - 11.2025
- Coordinated shipments with the airlines and provided brokers with arrival notice, hawb, and all necessary documents.
- Tracked shipments and notified brokers of updates, addressing any customs delay issues for overseas partners.
- Monitored shipment status and communicated updates to brokers and customers to ensure timely delivery.
- Utilized tracking systems to ensure accurate shipment availability and to prevent any additional charges at the airline.
- Arranged delivery with customers post-customs clearance to facilitate prompt receipt of shipments.
- Managed processing of hazardous materials shipments to ensure compliance with safety regulations. including Radioactive freight.
- Contacted brokers or customers for payments due. Provided billing invoices and updated files when payments were received.
Int'l Air Import & Export Agent
Agility Logistics
Jamaica, New York
11.1992 - 12.2021
- Coordinated air import requirements per established UPS protocols, ensuring timely and compliant operations.
- Processed export documentation to ensure regulatory compliance and accuracy, facilitating efficient logistics.
- Successfully completed all necessary paperwork for export including Air Waybill, proper shipping terms, Shipper's Export Declaration, Dangerous Goods Declaration according to IATA regulations and including DG checklist.
- Verified shipping instructions for accuracy and compliance with regulatory standards, minimizing potential shipment delays.
- Prepared all necessary documents for the airline and the driver who was dropping off the shipment.
Education
High School Diploma -
Saint Mary's High School
Rutherford, NJSkills
- Customs compliance
- Harmonized system codes
- Bond processing
- Freight invoicing
- Tracking systems
- Entry processing
- Multitasking
- Problem solving
Timeline
Customs Specialist
Portside Customs Service
12.2025 - Current
Int'l Air Import Agent
UPS Freight
03.2021 - 11.2025
Int'l Air Import & Export Agent
Agility Logistics
11.1992 - 12.2021
High School Diploma -
Saint Mary's High School