Jo-Ann Feola

Vision

• Participant in the development and implementation of improvements to support and deliver Applications services. Oversee specific try-storm activities for Immunoassay, Hematology and Chemistry platforms.
• Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to company vision, mission and purpose.
• Create, coordinate and try-storm East Area Applications support projects by defining and managing scope, and milestones.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.

Associate

• Interviewed, hired, trained and mentored staff of various levels by coaching, leading performance reviews and offering constructive feedback.
• Onboarded new employees with training and new hire documentation.
• Evaluate employees' strengths and assign tasks and activities based upon experience and training.
• Reviewed Associate performance feedback and data to monitor and measure productivity, goal progress and career path activities.
• Jointly prepared and recommended long-range plans for development of East Area Associates.

Operations

• Led and assisted technical projects for customers by working and coordinating with sales teams, service teams, Installation Process Managers and Project Managers.
• Communicated regularly with customers concerning implementations, technology solutions and Applications support.
• Review and assess implementation project timelines and needs to identify project requirements and best use of resources.
• Applied performance data (KPIs) and Voice of Customer (VOC) to evaluate and improve operations, target current business conditions and forecast needs.
• Cross-trained existing employees to maximize team agility and performance.
• Analyze and adjust East Area Team geographical support structure to meet the needs of customers and Associate development.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
• Controlled East Area Team costs and optimized spending relative to OT budget and travel expenses through optimized scheduling and planning.
• Develop and maintain relationships with customers, sales, service and other internal cross-functional teams to meet and exceed customer expectations.
• Applied customer feedback to develop process improvements and support short and long-term business needs.
• Accomplished multiple tasks within established timeframes.

Vision

• Active participant in Kaizens including the 2017 Presidents Kaizen. Outcome of the Presidents Kaizen was standardization of implementations, elimination of waste and improved utilization of Applications resources to decrease implementation backlog.
• Supported OUS improvement initiatives in Emerging Growth Markets of China and Turkey. Participated in person to improve the escalation processes and Applications support and responsibilities in a timely manner to meet Customer and Regulatory needs or requirements.
• Utilized DBS knowledge learned and associated tools to improve processes.
• Created and facilitated local CPI group to bring key Beckman Coulter subject matter experts together. Result was an established system approach to implementations that included analytics, automation and Remisol. This meeting continues to date.
• Created and supported Value Added training of Customers on Remisol product line. Procured company laptops with Remisol software and scheduled onsite training using this tool. Filled a Customer training gap and drove middleware business.

Associate

• Managed 16 member Mid Atlantic Applications Team, responsible for both Associates and projects.
• Managed Associate activities and responsibilities include hiring, mentoring, coaching, engagement, skill set augmentation, development plans, career planning and performance reviews.

Operation

• Managed operational activities including financial, scheduling, planning, customer support, escalations plus project strategy timeline planning and execution including collaboration with Customers, Sales, Service and BTI Teams.
• Managed small, large and multi-sited implementation projects. Focusing on new business and cash orders to allow for quicker realization of recurring revenue.
• Supported revenue generating opportunities through new assay launch support, reagent add on processes and customer PO requirements for applications activities outside of current implementations.
• Proposed and lead local sales strategy meetings with local sales pods. Outcome was understanding of upcoming sales forecast, clear business implementation strategy and enhanced planning of team skill set development to meet the support demands.
• Participated as a Field Applications consultant during the management changeover of Beckman Coulter becoming a Danaher Operating Company.
• Successfully worked with cross functional company teams plus those outside the company supporting implementations. Evoqua Water, Virginia Water and Seko Logistics.

• Supported and performed the implementation and onsite training of All Chemistry, Immunoassay and Remisol products.
• Provided Customers technical, training and consulting support.
• Provided Advanced LX20 Customer training at the Beckman Coulter Somerset, NJ facility. One of two Chemistry PACE accredited Specialist on the Northeast Team.
• Established and maintained excellent relationships, and communication with Sales Representatives, Service Team and Customers.