Jo-Ann Galanis
Pompton Plains,NJ
Summary
Strategic account and customer success leader in healthcare IT, managing revenue growth and long-term relationships across solo practices and multi-provider organizations. Leads quarterly business reviews, resolves escalations and billing concerns, and aligns solution design with customer needs to support profitability and retention.
Overview
13
13
years of professional experience
Work History
Strategic Account/Customer Success Manager
ELLKAY, LLC
12.2019 - Current
- Supports healthcare organizations with interoperability data conversions, data archiving, secure patient-data storage, and connectivity across systems and applications throughout the healthcare continuum.
- Manages sales, account growth, and relationship maintenance for strategic healthcare IT customers, from solo-provider practices to executive-level partnerships within multi-provider FQHC centers.
- Drives profitability and long-term customer value by aligning go-to-market execution with post-sales service delivery.
- Checks, clarifies, and confirms customer needs on an ongoing basis to support accurate solutions.
- Runs quarterly business reviews, handles escalations and billing concerns, and coordinates solution design and internal resources while balancing profitability goals.
- Achieved $3.78M in sales in 2025 and $2.59M to date.
- Recognized as top performer in 2020, 2021, 2023, and 2025.
Executive Recruiter
PARKER & LYNCH (ADECCO North America)
09.2017 - 10.2019
- Parker + Lynch Executive Recruiters realize the many advantages afforded as a result of a close relationship with our parent company, Adecco, a Fortune Global 500 company and one of the largest providers of staffing solutions in over 60 countries around the world.
- Achieved over $130k in billings within the first ten months through competitive drive, strong work ethic, and high sense of urgency
- Sourced, recruited, and interviewed candidates for permanent, direct hire, and temporary roles using an applicant tracking system and diverse sourcing strategies to meet hiring needs
- Delivered subject matter expertise on competitive landscape and industry trends to inform recruitment strategies
- Ability to instantly establish rapport and build and maintain long-standing, meaningful relationships with both candidates and hiring managers
Account Executive
TSYS Merchant solutions
10.2013 - 09.2017
- TSYS, one of the largest processors of secure payment processing in the U.S., offers merchant services and products that can help businesses of all sizes and industries grow and prosper.
- Partnered with 26 Investors Savings Bank in Northern New Jersey/Staten Island marketplace to grow merchant services business for diverse business owners.
- Specialized in relationship building with customers and clients, identifying solutions to enhance profitability and foster long-term retention.
- Increased sales 5% year over year through targeted marketing strategies and customer engagement.
Education
Bachelors of Science - Business Administration and Law
Western Carolina University
Cullowhee, NCSkills
- Revenue Growth
- Midsize/Enterprise Account Management
- Cross functional coordination
- Strategic planning
- Needs assessment
- Risk management
- Negotiation tactics
- Customer retention
- Healthcare interoperability
Timeline
Strategic Account/Customer Success Manager
ELLKAY, LLC
12.2019 - Current
Executive Recruiter
PARKER & LYNCH (ADECCO North America)
09.2017 - 10.2019
Account Executive
TSYS Merchant solutions
10.2013 - 09.2017
Bachelors of Science - Business Administration and Law
Western Carolina University