Open To Work
Marko Arriaga
Account Manager
Victorville,CA
Summary
Strategic and performance-driven leader with over a decade of experience managing multimillion-dollar portfolios, driving client success, and leading diverse, cross-functional teams. Proven ability to build long-term partnerships, execute large-scale operational initiatives, and consistently exceed revenue and performance goals. Known for delivering measurable results through accountability, collaboration, and a relentless focus on service excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Account Manager | Strategic Operations & Client Success
01.2018 - Current
- Lead a $2M+ client portfolio with measurable revenue growth and 95% retention.
- Oversee a team of 20+ professionals to ensure operational excellence and service delivery.
- Strengthen strategic partnerships through proactive communication, transparency, and data-based insights.
- Manage large-scale performance initiatives, achieving consistent cost reductions and improved client satisfaction.
- Drive process optimization, aligning service outcomes with client goals and performance standards.
Operations Supervisor | Project Management & Performance Development
01.2016 - 01.2018
- Directed project execution teams for large-scale operational initiatives across multiple business units.
- Streamlined resource scheduling and workload distribution, increasing productivity and accountability.
- Oversaw client programs and performance tracking metrics to ensure quality outcomes and adherence to budgetary goals.
Project Manager | Client Solutions & Operations Oversight
01.2014 - 01.2016
- Managed specialized installation and improvement projects, ensuring precision, efficiency, and client satisfaction.
- Coordinated project timelines and deliverables with multiple stakeholders, balancing quality with cost-effectiveness.
- Negotiated and delivered custom proposals for both residential and commercial initiatives.
Operations Lead | Field Performance & Team Leadership
01.2012 - 01.2014
- Supervised multiple operational teams to ensure high-quality service delivery and adherence to safety standards.
- Improved turnaround time for key deliverables through workflow optimization and team training.
Installation Lead | Quality Control & Site Management
01.2009 - 01.2012
- Led complex site operations and installation teams across high-visibility projects.
- Maintained performance standards and efficiency benchmarks across concurrent assignments.
Education
High School Diploma -
San Ysidro High School
San Ysidro06-2006
Skills
- Client Relationship Management
- Business Operations
- Leadership & Team Development
- Performance Optimization
- Contract Negotiation
- Strategic Planning
- Revenue Growth
- Customer service
- Budgeting & Cost Control
- Teamwork and collaboration
- Sales development
- Account management
Accomplishments
- $800K in ancillary sales in FY 2024/2025
- $900K in ancillary sales in FY 2023/2024.
- $800K in ancillary sales in FY 2022/2023.
- Consistently exceeded annual performance and budget targets.
- Recognized for leadership, operational discipline, and commitment to client success.
Certification
- Water Distribution Grade 1
- Water Treatment Grade 1
- Currently pursuing Grade 2 Certifications
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
CAREER HIGHLIGHTS
- Directed a $2M+ portfolio with a 95% retention rate, overseeing flagship accounts including a major regional retail center.
- Generated $1.7M in additional sales through strategic upselling, relationship building, and solution-driven initiatives.
- Managed and developed 20+ employees, instilling performance, safety, and client satisfaction as operational priorities.
- Spearheaded process optimization and resource-management improvements, cutting operational inefficiencies by 15–20%.
- Consistently exceeded budget, retention, and growth objectives over four consecutive fiscal years.
Timeline
Account Manager | Strategic Operations & Client Success
01.2018 - Current
Operations Supervisor | Project Management & Performance Development
01.2016 - 01.2018
Project Manager | Client Solutions & Operations Oversight
01.2014 - 01.2016
Operations Lead | Field Performance & Team Leadership
01.2012 - 01.2014
Installation Lead | Quality Control & Site Management
01.2009 - 01.2012
High School Diploma -
San Ysidro High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementWork-life balanceHealthcare benefitsPaid time offPaid sick leave401k matchCompany CultureQuote
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