I am a Certified Yoga Instructor I love to do yoga and in the summer you can find me on Lake Springfield taking Stand up Paddleboard Yoga I own a canoe, a kayak and a paddleboard I love to bike ride and hike I also enjoy taking cooking classes at the Kitchen Conservatory in Brentwood, Mo
Jo Baracani
Staunton,IL
Summary
Dynamic Commercial Transaction Specialist with a proven track record at Busey Bank, excelling in transaction monitoring and client relationship building. Recognized for reducing errors through meticulous attention to detail and enhancing customer satisfaction by resolving inquiries promptly. A reliable team player with strong communication skills, committed to fostering a culture of continuous improvement.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
35
35
years of professional experience
Work History
Commercial Transaction Specialist
Busey Bank
Edwardsville, IL
02.2020 - Current
- Handled high volume of transactions promptly, consistently meeting productivity targets.
- Adapted quickly to changes in policy or procedure, maintaining consistent performance levels despite evolving guidelines.
- Reduced errors with meticulous attention to detail during transaction verification.
- Provided exceptional customer service, fostering positive relationships with clients and stakeholders alike.
- Ensured compliance with regulatory requirements through diligent monitoring of transactions.
- Enhanced client satisfaction by efficiently processing transactions and addressing inquiries.
- Promoted a culture of continuous improvement within the team, driving efforts towards greater efficiency and effectiveness across all aspects of the role.
- Analyzed transaction data to ensure compliance with banking regulations and internal policies.
- Facilitated resolution of customer inquiries regarding account transactions and payment processing.
- Demonstrated versatility by handling multiple responsibilities simultaneously without compromising on quality or timeliness of deliverables.
Note Teller
First National Bank Staunton
Staunton, IL
08.2009 - 02.2020
- Processed customer transactions accurately and efficiently, ensuring compliance with bank policies.
- Assisted customers in resolving account inquiries and providing product information to enhance satisfaction.
- Maintained cash drawer integrity through diligent tracking and reconciliation of daily transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on loans, and lines of credit.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
Cashier
Jewel Food Stores
DeKalb, IL
08.1990 - 03.1999
- Processed customer transactions efficiently, ensuring accurate cash handling and register balance.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science -
Northeastern Illinois University
Chicago, ILAssociate of Science -
Richard J. Daley Jr. College
Chicago, ILAssociate of Science - Business Administration
Richard J. Daley Jr. College
Chicago, ILSkills
- Transaction monitoring
- Payment processing
- Sales support
- Data management
- Client relationship building
- Data entry proficiency
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Effective communication
- Customer relations
- Professional demeanor
Interests
Timeline
Commercial Transaction Specialist
Busey Bank
02.2020 - Current
Note Teller
First National Bank Staunton
08.2009 - 02.2020
Cashier
Jewel Food Stores
08.1990 - 03.1999
Bachelor of Science -
Northeastern Illinois University
Associate of Science -
Richard J. Daley Jr. College
Associate of Science - Business Administration
Richard J. Daley Jr. College
Interested Serving People
I have enjoyed being in banking, but I would like some in-person connection with people and being of service to them. Since Covin, I feel people lost a connection with each other and I crave that connection and I enjoying helping people the best way I can. That is the most rewarding part of a job To me.
Served in the Military
I was a member of the Illinois National Guard from 1986 to 1993. I was an electrician on the KC-135 aircraft.