Summary
Overview
Work History
Skills
Timeline
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Jo Biagioli

Creve Coeur,MO

Summary

Accomplished Principal Developer at BMC Software, Inc., with expertise in MVS diagnostics using IPCS and a proven ability to mentor teams. Demonstrated success in enhancing product documentation and driving new product development, leveraging strong analytical skills and in-depth knowledge of mainframe automation systems.

Overview

35
35
years of professional experience

Work History

Principal Developer

BMC Software, Inc
09.1993 - 06.2021

Team lead in Level 3 support of MVS-based automation product, providing in-depth diagnosis and resolution of software problems. Provided mentoring and taught MVS diagnostics using IPCS. Provided instruction to new or junior support and developer team members in understanding the internal workings of the product and related products.


Provided technical insight for new product development. Assisted in review of all product documentation to ensure it was accurate and easily understood.


MVS TSO Support

IBM
09.1986 - 03.1993

Provide Level 2 Support for MVS products with a specialty in TSO. Provided in-depth diagnostics and debugging using IPCS to identify errors in TSO code. Provided customer support for TSO.

Skills

  • MVS diagnostics using IPCS
  • In-depth knowledge of MVS and product internals for BMC mainframe automation product and sub-system (previously known as MainView AutoOPERATOR)
  • Programming skills in Assembler, REXX, and CLIST

Timeline

Principal Developer

BMC Software, Inc
09.1993 - 06.2021

MVS TSO Support

IBM
09.1986 - 03.1993

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Jo Biagioli