Jo Burke
GONZALES,LA
Summary
Professional healthcare manager prepared for Nurse Case Manager role. Strong focus on team collaboration and patient care. Reliable in adapting to changing needs and achieving results. Skilled in care coordination, medical assessment, and patient advocacy, with compassionate and patient-centered approach valued in healthcare.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Nurse Case Manager II
Anthem
06.2012 - 10.2021
- Educated patients and caregivers on healthcare protocols and processes.
- Served as liaison between patients and various support services such as financial assistance programs, community resources, and mental health counseling to ensure holistic care was provided.
- Promoted continuity of care by coordinating with healthcare providers, social workers, and family members in development of discharge plans.
- Educated patients on disease management techniques, empowering them to take control of their health and reduce complications.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Ensured regulatory compliance by staying current on industry best practices and maintaining meticulous documentation records.
- Enhanced interdisciplinary team communication, ensuring timely and accurate updates on patient progress.
- Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome.
- Collaborated with multidisciplinary teams to devise evidence-based treatment plans that improved patient satisfaction scores.
Health Educator
Alere/CVS
03.2010 - 05.2012
- Developed and implemented health education strategies to reach target audiences.
- Enhanced patient outcomes by providing one-on-one counseling on health behaviors and disease management.
- Promoted available resources and connected individuals with services.
- Designed culturally competent curriculum tailored to diverse populations, addressing specific barriers to healthcare access and utilization.
Mental Health Registered Nurse
Wilford Hall Medical Center, USAF (travel Assign)
06.2007 - 03.2010
- Administered psychotropic medications, monitoring for side effects, effectiveness, and making adjustments as necessary to optimize treatment outcomes.
- Established rapport with patients from diverse backgrounds through empathic listening and culturally sensitive communication practices.
- Educated patients and family members about medical conditions and mental health, medications, treatments and preventive measures.
- Coordinated discharge planning with patients, families, and community providers to ensure continuity of care and successful transition back into the community.
- Provided crisis intervention services during psychiatric emergencies, ensuring patient safety through effective de-escalation techniques.
- Assessed patients' physical and mental status by analyzing complaints and symptoms.
- Conducted ongoing assessments to track patient progress, evaluate treatment effectiveness, and modify plans as needed to achieve desired outcomes.
- Enhanced overall quality of care through participation in ongoing professional development opportunities related to mental health nursing best practices.
Education
Bachelor of Science - Nursing
Loyola University New Orleans
New Orleans, LA12.2009
Bachelor of Science - Accounting
University of New Orleans
New Orleans, LASkills
- Care Coordination
- Care Planning
- Patient Counseling
- Case Management
- Interdisciplinary Collaboration
- Regulatory Compliance
- Community Resource Referrals
- Strong Clinical Judgment
- Decision-Making
- Clinical assessment
- Microsoft office
- Electronic health records
Timeline
Nurse Case Manager II
Anthem
06.2012 - 10.2021
Health Educator
Alere/CVS
03.2010 - 05.2012
Mental Health Registered Nurse
Wilford Hall Medical Center, USAF (travel Assign)
06.2007 - 03.2010
Bachelor of Science - Nursing
Loyola University New Orleans
Bachelor of Science - Accounting
University of New Orleans
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