Jo Cobb
Killeen,TX
Summary
As an employee of a company I strive to do the very best and in a way to be the very best it's important that I succeed in any job I take on. I love going above and beyond what is required of me. I feel I would be an asset to any company that hires me. If I need training I would enjoy learning all that is needed to be a great asset to your company. I I look forward to working with you as a remote worker out of my home. I do have some experience working at Citibank in the credit card division and working private security. I ran at daycare in my home when I lived in Oregon for a while I enjoy being busy and looking forward to being on a job that I can work 40 plus hours. The only days I ask off are from Sundown Friday to sundown Saturday for that is my Sabbath. Otherwise I can work 6 days a week until sundown on Friday ,and all holidays. Experienced non-medical Care Provider offering two years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Experienced non-medical Care Provider offering two years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Experienced non-medical Care Provider offering two years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
42
42
years of professional experience
Work History
Caregiver/Personal Assistant
Papa Pals
06.2023 - Current
- As a caretaker I make sure the home is clean prepare some meals and take them to run their errands, also to doctor appointments
- I enjoy taking the time to sit and talk with my clients
- There are times I also do yard work for them
- There are three children in the family and one is a newborn baby which is such a delight to help out with
- Anyone that meets this family would instantly fall in love with them they are an amazing compassionate family and I enjoy working for them
- As a caretaker though I do work for several clients each client has their own special thing that they would like me to do
- I always make sure I go above and beyond what is required because I believe that's part of working for someone
- I do feel again that in ways this does give me customer service experience.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Scheduled daily and weekly care hours for client caseload.
- Maintained entire family's schedule and organized events.
Private Tutor
Starkids
06.2023 - 12.2023
- I was working with a third-grade autistic young man
- Although it is a challenge some days due to his autism, it is a challenge I happily greet each day
- I have had to learn what works to keep him calm and into his studies and it's amazing how intelligent this young man is and I enjoy helping him learn new things
- I also interact with his mother and his sister they are also a wonderful, delightful family to be around
- It also helps me with customer service because even though the young man is my client you need to involve customer service when working with each individual and I do that on a daily basis
- The parents have decided to let him try public school to see how he does.
- Met with parents to discuss student progress and address concerns.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Supported students with helpful study habits and exam strategies.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Developed student confidence through positive reinforcement strategies.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Tracked learning progress to optimize tutoring methods and help students achieve goals.
- Leveraged technology and visual aids to engage students and enhance learning.
- Reviewed materials for student classes to enhance learning and used unique ways to reinforce program materials.
- Collaborated with parents to develop appropriate tutoring lessons.
- Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning.
- Taught students remotely using online video chat platform and other delivery channels.
- Generated handouts and learning materials to enhance education.
- Arranged tutoring environment to support optimal learning.
- Kept and reviewed academic records for students to determine areas to cover in tutoring sessions.
- Traveled 40 miles to various locations to provide tutoring sessions to students in need.
Truck Driver
Covenant
06.2002 - 08.2004
- I drove their semi hauling a 54-foot trailer across all states and delivered products to multiple companies
- Customer service was a large portion of this job
- You needed it to work with the dock workers and the office workers at each company at every company it was a new situation, so it was needed to adapt to it each time I enjoyed working with a many different people I came across it was a wonderful experience
- Before I drove for Covenant, I went to school thru Midwest Coast Transportation for a few years until my husband and I decided to have children.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Maximized load safety by balancing, securing, and weighing products.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Monitored and managed fuel consumption and expenses for management reporting.
- Verified contents of inventory loads against Bills of Lading.
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Contributed to a decrease in fleet accidents by strictly adhering to safety protocols and continuously updating knowledge on current industry best practices.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Inspected load security and checked for damages.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Completed routine maintenance on truck to keep in working order.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
Credit Card Call Center
Citibank
Sioux Falls, SD
04.1982 - 10.1982
- Increased credit card sales by developing and implementing effective sales strategies.
- Enhanced customer satisfaction with personalized product recommendations based on their financial needs.
- Conducted thorough client assessments to determine suitable credit card options, leading to a higher approval rate.
- Collaborated with colleagues to develop targeted marketing campaigns, resulting in increased brand awareness and new clientele.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues, fostering long-term relationships with clients.
- Developed strong rapport with potential customers through active listening and clear communication, increasing the likelihood of successful sales conversions.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Built strong relationships with customers to increase retention and loyalty.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
- Fielded [Number] incoming customer calls to deliver high-quality solutions.
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes.
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
Education
Associate in business in Business -
Sioux Falls Community College.
Sioux Falls, SD05.1984
High school diploma -
truck driving school
Sioux Falls, SD05.1984
Skills
- Commercial Driving
- CDL
- OTR
- Flatbed
- OTR Driving
- Hazmat
- Customer service
- Tractor-Trailer
- Commercial Vehicle Experience
- Delivery Driver Experience
- Tutoring
- Meal Preparation
- Patient Companionship
- Incident Reporting
- Basic Housekeeping
- Progress Documentation
- Flexible Schedule and Availability
- Heavy Lifting
- Housekeeping
- Relationship Building
- Dependable and Responsible
- Problem-Solving
- Multitasking and Organization
- Client Transportation
- Strong Ethics
- Complex Problem-Solving
- COVID-19 Safety Policies
- Flexible Schedule
- Records Management
- English Fluency
- Supportive Companionship
- Compassionate Communication
- Verbal and Written Communication Skills
- Records Maintenance
- First Aid and Safety
- Time Management
- Respectful and Compassionate
- Autism support
- Effective communication
- Empathetic listening
- Special needs care
- Transportation services
- Housekeeping tasks
- Conflict resolution
- Stress management
- Disability support
- Safety Compliance
- Decision-Making
Additional Information
While I was home with the children I worked for Citibank in their call center for credit card holders. The company moved that division to New York, so my job ended. I greatly enjoyed working in the call center and would like to continue in a job similar to it.
Before I started working at Citibank and truck driving I was the owner of a daycare center which I cared for 25 children each and every day I prepared meals, random stories, and played outside with them and read them stories. It was a very enjoyable job. I have always been an independent worker. I enjoy being challenged in any job I take on. If I need training to succeed in a job that I am definitely open to it. I like working long hours, but I request from Sundown Friday to sundown Saturday off because it is my Sabbath. Other than that I can work all holidays and Sundays also.
Personal Information
Work Permit: Authorized to work in the US for any employer
painting and resin artwork.
I do abstract art, and cover some with epoxy. I also do 3D artwork. i enjoy making candles and sharing
with neighbors and coworkers.
Timeline
Caregiver/Personal Assistant
Papa Pals
06.2023 - Current
Private Tutor
Starkids
06.2023 - 12.2023
Truck Driver
Covenant
06.2002 - 08.2004
Credit Card Call Center
Citibank
04.1982 - 10.1982
Associate in business in Business -
Sioux Falls Community College.
High school diploma -
truck driving school