Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Niara Gray

Bowie,Maryland

Summary

To obtain a position where I can use my skills and continue to develop and grow professionally. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience

Work History

Hostess/Server

Applebee's Restaurant
  • Provide excellent customer service when greeting and seating customers
  • Answer the phone and take carry-out orders
  • Serve meal orders
  • Pack/deliver car-side orders

Infant/Toddler Childcare Assistant

Itties Bitties Daycare
12.2022 - Current
  • Prepare and implement lesson plans, and other learning activities and crafts
  • Interact with toddlers of all skill levels as well as with parents, coworkers, and management
  • Adhere to all Center policies and procedures
  • Apply positive behavior management techniques to enhance social interactions and emotional development.
  • Plan and implement crafts and other activities to spark interest and enhance development.
  • Maintain accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Build strong relationships with parents by providing regular progress updates and addressing concerns promptly.
  • Handled daily administrative tasks efficiently to minimize time away from children.

Dog Walker/Cat Sitter

Rover
01.2022 - 12.2022
  • Built trust with clients by consistently maintaining clear communication regarding their pets' needs and progress.
  • Increased client satisfaction by providing timely and attentive care for their pets.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Improved overall pet happiness by creating a stimulating environment during walks that encouraged exploration and playtime.


Personal Shopper

InstaCart
11.2021 - 12.2022
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Scheduled appointments efficiently, maximizing time management skills to accommodate multiple clients per day without compromising service quality.
  • Tracked substitutions and informed customers of changes.

Education

General Studies -

Prince George’s Community College
Largo, MD
05.2025

BFA (Graphic Design Concentration) -

Salisbury University
01.2019

Diploma -

Bowie High School
01.2017

Skills

  • Excellent Interpersonal Skills
  • Microsoft Office Basic Proficiency
  • Excellent Customer Service
  • Time Management
  • Quick Learner
  • Self-Motivated
  • Follow Rules and Regulations
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Building rapport
  • Complaint resolution

Custom

· Special Olympics – Swim Assistant and Time Recorder

· Bowie Community Day – assisted in cleaning up the grounds

· Ingleside Retirement Home – assisted residents with recreational activities

· Shabach! Christian Academy – Community Day Volunteer

Timeline

Infant/Toddler Childcare Assistant

Itties Bitties Daycare
12.2022 - Current

Dog Walker/Cat Sitter

Rover
01.2022 - 12.2022

Personal Shopper

InstaCart
11.2021 - 12.2022

Hostess/Server

Applebee's Restaurant

General Studies -

Prince George’s Community College

BFA (Graphic Design Concentration) -

Salisbury University

Diploma -

Bowie High School

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Niara Gray