Jo Lunstedt
Soldotna,AK
Summary
Dynamic professional with a proven track record at Fred Meyers, excelling in customer service and team leadership. Recognized for enhancing operational efficiency and implementing effective training programs. Skilled in time management and communication, ensuring high standards of service and satisfaction while maintaining a friendly, positive attitude in fast-paced environments.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Mystery Shopper
Second to None
Soldotna
06.2023 - Current
- Conducted detailed evaluations of customer service experiences across various retail environments.
- Provided comprehensive reports on service quality and adherence to brand standards.
- Assessed product availability and presentation, ensuring alignment with company expectations.
- Analyzed competitor offerings to identify best practices for improved customer engagement.
Janitorial Worker
Triangle Janitorial and Maintance
Kenai, AK
07.2019 - 10.2023
- Maintained cleanliness and sanitation standards in assigned areas.
- Operated cleaning equipment, including floor scrubbers and vacuums, effectively.
- Assisted in inventory management of cleaning supplies and materials.
- Collaborated with team members to ensure timely completion of tasks.
Bus Driver
Laid Law
Soldotna, AK
01.2014 - 06.2015
- Operated transit buses safely, adhering to traffic regulations and company policies.
- Assisted passengers with boarding, ensuring a smooth and secure experience.
- Conducted pre-trip inspections on vehicles to ensure safety and operational readiness.
- Managed passenger schedules, optimizing routes for efficiency and timely arrivals.
Dept. Head
Fred Meyers
Soldotna, AK
07.1997 - 10.2012
- Led department operations to enhance team productivity and customer satisfaction.
- Implemented employee training programs to improve performance and service quality.
- Developed and executed strategic plans for inventory management and merchandising.
- Analyzed sales trends to identify opportunities for growth and operational efficiency.
- Ensured compliance with company policies, safety regulations, and industry standards.
- Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
Education
High School Diploma -
Kenai Peninsula College
Soldotna, AK02.2000
Skills
- Customer service
- Friendly, positive attitude
- Time management
- Attention to detail
- Dependable and responsible
Fed
- Multitasking
- Excellent communication
- Computer skills
- Calm under pressure
- Organizational skills
Certification
Motorcycle endorsement, forklift trained, first aide and cpr certified
Timeline
Mystery Shopper
Second to None
06.2023 - Current
Janitorial Worker
Triangle Janitorial and Maintance
07.2019 - 10.2023
Bus Driver
Laid Law
01.2014 - 06.2015
Dept. Head
Fred Meyers
07.1997 - 10.2012
High School Diploma -
Kenai Peninsula College