Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sidney Agee

Kennesaw,GA

Summary

Knowledgeable Student talented at learning quickly and adding value to any team. Strong history of leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.

Overview

3
3
years of professional experience

Work History

Mystery Shopper

Training Institute for Responsible Vendors
Kennesaw, GA
06.2023 - Current
  • This is an alcohol awareness program where the owners hire us as liability for when the state comes in to check their distribution
  • The job consists of walking into a restaurant and ordering an alcoholic beverage and then checking to see if the waiter probably checks my ID.

Gus’s Famous Fried Chicken

Mike Ernest
, GA
01.2022 - Current
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Calculated charges, issued table checks and collected payments from customers.
  • Completed opening and closing checklists to ensure smooth restaurant operations.

Häagen-Dazs

N/A
Kennesaw, GA
01.2023 - 08.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
  • Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
  • Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
  • Managed POS register to complete customer transactions.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

J. Christopher’s

N/A
Dunwoody, GA
04.2022 - 10.2022
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Calculated charges, issued table checks and collected payments from customers.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.

Fogo De Chão

Fogo de Chão
Dunwoody, GA
12.2021 - 02.2022
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered telephone to provide dining information and take reservations.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Notified server after seating parties in section to facilitate prompt service.

Education

Bachelor of Science - Political Science

Kennesaw State University
Kennesaw, GA
05.2026

Skills

Reliable & Trustworthy

  • MS Word, Powerpoint, and Outlook
  • Excel proficiency
  • Critical Thinking
  • Team Management
  • Problem Resolution
  • Conflict Resolution
  • People Skills
  • Basic Math
  • Customer Service
  • Point of Sale (POS) System Operations
  • Verbal and Written Communication
  • Conflict and Complaint Resolution
  • Food and Beverage Service
  • Computer Skills
  • Supervision & Leadership
  • Active Listening

Timeline

Mystery Shopper

Training Institute for Responsible Vendors
06.2023 - Current

Häagen-Dazs

N/A
01.2023 - 08.2023

J. Christopher’s

N/A
04.2022 - 10.2022

Gus’s Famous Fried Chicken

Mike Ernest
01.2022 - Current

Fogo De Chão

Fogo de Chão
12.2021 - 02.2022

Bachelor of Science - Political Science

Kennesaw State University

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Sidney Agee