Jo-Lynn Brown
Davenport,FL
Summary
Communications and editorial professional with 15 years of experience in publishing, guest-facing roles, and high-volume environments. Skilled in written communication and problem-solving, with a strong ability to research, analyze, and resolve complex issues with clarity and professionalism. Experienced in managing multiple priorities, maintaining accuracy under pressure, and delivering high-quality communication that supports brand integrity and Guest satisfaction.
Overview
15
15
years of professional experience
Work History
Member Services Liaison
Disney Vacation Club
Celebration, Florida
11.2025 - Current
- Serve as the primary point of contact for Disney Vacation Club Members in a high-traffic environment, delivering exceptional Guest service aligned with Disney’s Five Keys.
- Research and resolve Guest inquiries by clearly communicating policies, benefits, and program details while ensuring a positive and professional experience.
- Utilize critical thinking and problem-solving skills to address concerns in real time, providing effective solutions within established guidelines.
- Collaborate with leadership and cross-functional teams to ensure accuracy, consistency, and resolution of Guest-facing issues.
Managing Editor, Digital & Print
Tampa Bay Business & Wealth Magazine
05.2018 - 09.2025
- Led full-cycle editorial production for a monthly print and digital publication, overseeing content from assignment through final proof while managing multiple deadlines and priorities.
- Produced and edited high-volume written content, ensuring clarity, accuracy, tone, and consistency across all platforms.
- Researched, fact-checked, and verified information to ensure credibility and minimize risk in published materials.
- Collaborated with writers, designers, and stakeholders to manage complex projects and deliver high-quality communication products under tight deadlines.
- Two-time Charlie Award (First Place) recipient, Florida Magazine Association (Feature Writing). Publication recognized as Small Business of the Year (2021) and national finalist for U.S. Chamber of Commerce Small Business of the Year (2022).
Editorial Assistant → Digital Producer → Special Sections & Social Media Manager
Tampa Bay Business Journal
07.2011 - 04.2018
- Progressed through multiple roles in a fast-paced newsroom, supporting daily digital publishing and weekly print production under strict deadlines.
- Managed content workflows, including publishing, editing, and optimizing written materials for digital platforms.
- Edited and proofread news stories, newsletters, and special sections to ensure clarity, accuracy, and adherence to editorial standards.
- Supported special projects and awards programs by coordinating submissions, conducting research, and assisting in content development.
Education
Bachelor of Arts - Mass Communications
University of South Florida
05-2009
Skills
- Written Communication & Correspondence
- Guest Service & Service Recovery
- Problem Solving & Conflict Resolution
- Editing
- Proofreading
- Content Accuracy
- Research
- Issue Resolution
- Cross-Functional Collaboration
- High-Volume Workload Management
- Attention to Detail
- Process Improvement
Timeline
Member Services Liaison
Disney Vacation Club
11.2025 - Current
Managing Editor, Digital & Print
Tampa Bay Business & Wealth Magazine
05.2018 - 09.2025
Editorial Assistant → Digital Producer → Special Sections & Social Media Manager
Tampa Bay Business Journal
07.2011 - 04.2018
Bachelor of Arts - Mass Communications
University of South Florida