Gina Smith
Groveland,California
Summary
Highly organized administrative professional with over 20 years of experience supporting office operations in healthcare environments. Skilled in coordinating meetings, managing onboarding workflows, maintaining electronic records, and tracking performance metrics. Experienced in creating dashboards and monitoring KPIs using Monday.com and organizing reports in Microsoft Excel. Known for strong communication skills, attention to detail, and the ability to manage multiple priorities efficiently.
Overview
29
29
years of professional experience
Work History
Implementation Manager & Client Services Liaison
Professional Billing and Management Services
03.2024 - Current
- Coordinate weekly implementation meetings with clients and internal team
- Coordinate and track all onboarding tasks and timelines
- Led implementation of billing systems, enhancing operational efficiency across departments.
- Collaborated with cross-functional teams to identify and address implementation challenges proactively.
- Analyzed client requirements to tailor solutions, improving satisfaction and retention rates.
- Streamlined workflows through process documentation, resulting in reduced errors and increased productivity.
- Create dashboards and track KPIs
- Maintain organized electronic documentation
- Communicate with clients via phone, email, and virtual meetings
Certified Professional Coder
Professional Billing and Management Services
04.2019 - 03.2024
- Maintained electronic documentation across multiple systems
- Conducted regular audits of coded claims to identify areas for improvement in documentation practices.
- Provided expert guidance on complex coding scenarios, ensuring adherence to payer requirements and regulations.
- Supported coordination of administrative processes
- Analyzed medical records for accurate coding and compliance with industry standards.
- Collaborated with healthcare professionals to clarify documentation and ensure precise coding outcomes.
- Reviewed and updated coding processes to enhance accuracy and reduce claim denials.
- Led training sessions for new coders on best practices and regulatory changes.
- Developed comprehensive coding guidelines that improved departmental efficiency and consistency.
Certified Radiation Oncology Coder
Med Tech Services
02.2006 - 03.2019
- Managed high-volume workloads effectively by prioritizing tasks according to urgency and importance while maintaining strict attention to detail.
- Conducted thorough research on complex cases, applying advanced knowledge of medical terminology, anatomy, physiology, and pharmacology to accurately assign codes as needed.
- Analyzed and assigned appropriate medical codes for diagnoses and procedures to ensure accuracy.
- Reviewed medical documentation for completeness and compliance with coding guidelines.
- Collaborated with healthcare providers to clarify ambiguities in patient records for accurate coding.
Patient Care Technician / Unit Secretary / ER Technician / ICU Technician / EKG Technician
Memorial Hospital, Los Banos, CA
01.1997 - 01.2006
- Performed EKG testing and supported documentation processes
- Assisted nursing staff in ER and ICU environments
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Maintained patient charts and records
- Coordinated administrative tasks
Education
GED - Nursing prerequisites and general education coursework
Merced College
Skills
Meeting scheduling and coordination
Calendar management
Client communication and follow-up
Email correspondence
Workflow tracking and task management
Records organization and filing systems
Data entry and document maintenance
Spreadsheet tracking and reporting
Multi-tasking and prioritization
Confidential information handling
Built and maintained KPI dashboards using Mondaycom
Created structured tracking spreadsheets in Microsoft Excel
Experience working within multiple EHR systems including AdvancedMD, Modio, Practice Fusion, and AS400
Quickly learn and adapt to new software platforms
Microsoft Word
Microsoft Excel
Microsoft Outlook (calendar scheduling)
Zoom
Adobe Acrobat
Mondaycom
AdvancedMD
Modio
Practice Fusion
Timeline
Implementation Manager & Client Services Liaison
Professional Billing and Management Services
03.2024 - Current
Certified Professional Coder
Professional Billing and Management Services
04.2019 - 03.2024
Certified Radiation Oncology Coder
Med Tech Services
02.2006 - 03.2019
Patient Care Technician / Unit Secretary / ER Technician / ICU Technician / EKG Technician
Memorial Hospital, Los Banos, CA
01.1997 - 01.2006
GED - Nursing prerequisites and general education coursework
Merced College