Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Medina

East Brunswick,USA

Summary

Compassionate and solutions-driven professional with extensive experience supporting individuals and families, including direct work with parents and schools in the education sector through tuition and service coordination. Recognized for empathetic communication, conflict resolution, and the ability to remain calm under pressure while fostering trust and cooperation. Skilled at bridging gaps between people and institutions, ensuring that needs are met with dignity and respect. Applying on the recommendation of Phillip Intatano, Agency Chief Contracting Officer, NYC Department of Buildings.

Overview

12
12
years of professional experience

Work History

Client Services Liaison

PVH
09.2019 - Current
  • Acted as the primary liaison for high-volume inquiries, de-escalating challenging situations with empathy and diplomacy.
  • Partnered with multiple departments to resolve complex issues, ensuring clear communication and timely outcomes.
  • Built trust and long-term loyalty by fostering respectful relationships with individuals from diverse backgrounds.
  • Maintained comprehensive case notes and records, ensuring accountability and accurate follow-up.

Customer Accounts Specialist (Education Services)

Smart Tuition
06.2017 - 02.2018
  • Assisted parents and school staff with tuition billing and account inquiries, clarifying policies and resolving disputes with professionalism.
  • Supported a caseload of 50+ parent inquiries per day, ensuring timely and accurate resolution.
  • Processed tuition payments totaling thousands of dollars weekly with accuracy and discretion.
  • Handled sensitive financial transactions with discretion while maintaining strict confidentiality.
  • Delivered individualized support that strengthened trust between families and their schools.

Community Support Coordinator

LogistiCare
05.2017 - 08.2017
  • Assisted families and individuals in arranging reliable transportation to essential services, ensuring accessibility for vulnerable populations.
  • Proactively identified backup solutions when transportation failed, minimizing disruptions to client schedules.
  • Balanced high call volume with compassionate, solution-oriented service, consistently meeting response benchmarks.

Quality Assurance Team Lead

Amazon
08.2016 - 05.2017
  • Supervised and developed a 10-member quality assurance team, instilling accountability and high performance.
  • Conducted detailed audits to verify compliance with company standards and industry regulations.
  • Enhanced efficiency and accuracy by introducing best practices that improved daily workflows.

Assistant Store Manager

Little Caesars
09.2013 - 09.2016
  • Directed daily operations while reinforcing service quality and customer satisfaction goals.
  • Recruited, trained, and mentored staff, fostering a positive and team-oriented workplace.
  • Oversaw financial processes including deposits and reconciliations, improving accuracy and reducing errors.
  • Strengthened customer loyalty by ensuring a safe, welcoming, and community-focused environment.

Education

Paralegal Studies

Raritan Valley Community College
Somerville, NJ

Skills

  • Family and community engagement
  • Conflict resolution & de-escalation
  • Parent & stakeholder communication
  • Relationship-building & trust development
  • Case documentation & reporting
  • Administrative support & data management
  • Scheduling & coordination
  • Complaint handling & problem-solving
  • Team training & mentorship

Timeline

Client Services Liaison

PVH
09.2019 - Current

Customer Accounts Specialist (Education Services)

Smart Tuition
06.2017 - 02.2018

Community Support Coordinator

LogistiCare
05.2017 - 08.2017

Quality Assurance Team Lead

Amazon
08.2016 - 05.2017

Assistant Store Manager

Little Caesars
09.2013 - 09.2016

Paralegal Studies

Raritan Valley Community College
Alicia Medina
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