Jo Miranda
San Antonio,TX
Summary
Caring Mentor bringing 4 years of experience in related roles. Passionate about working with community participant to support their development of goal setting abilities and help each participant develop to their full potential. Friendly and personable professional willing to take on any challenge.
Overview
13
13
years of professional experience
Work History
Mobility Mentor II
Family Service
08.2022 - Current
- Enhanced participants performance by providing personalized guidance and support.
- Developed trust-based relationships with participantss through active listening and empathetic communication.
- Assisted participants in setting achievable goals and creating realistic action plans for personal and professional growth.
- Empowered participants to take responsibility for their learning and development, fostering self-confidence and resilience.
Licensed Insurance Sales Professional
USAA
08.2014 - 08.2022
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Streamlined the quote generation process for faster response times, resulting in higher conversion rates.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Legal Account Representative
Heard & Smith LLC
07.2011 - 11.2013
- Coordinated with internal departments on billing issues, ensuring timely resolution of discrepancies.
- Researched billing errors and discrepancies to initiate corrective action.
- Entered client details and notes into system for interdepartmental access and review.
- Managed a high volume of accounts, maintaining accuracy and organization in documentation.
- Collaborated with team members to achieve optimal resolutions for client cases.
Education
Master of Science - Organizational Development And Leadership
University of The Incarnate Word
San Antonio12.2021
Bachelor of Science - Human Services
Wayland Baptist University
San Antonio, TX12.2013
Skills
- Participant Case Records Management
- Client Scheduling
- Goal Setting
- Crisis Intervention
Timeline
Mobility Mentor II
Family Service
08.2022 - Current
Licensed Insurance Sales Professional
USAA
08.2014 - 08.2022
Legal Account Representative
Heard & Smith LLC
07.2011 - 11.2013
Master of Science - Organizational Development And Leadership
University of The Incarnate Word
Bachelor of Science - Human Services
Wayland Baptist University
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