Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHANTELL GOODWIN

Virginia Beach,VA

Summary

Motivated and compassionate case manager with over a decade of experience in workforce development, case management, and client advocacy. Adept at assessing individual needs, removing employment barriers, and building actionable career and life plans. Skilled in mentoring, program planning, job readiness training, and navigating community resources. Committed to empowering individuals to achieve long-term stability and success.

Overview

12
12
years of professional experience

Work History

Economic Mobility Mentor

Urban Renewal Center
Norfolk, VA
04.2024 - Current
  • Managed a caseload of up to 30 households, providing intensive case management, goal planning, and ongoing support to promote long-term stability and self-sufficiency.
  • Conducted comprehensive needs assessments and developed individualized action plans addressing employment, education, housing, financial wellness, transportation, and family stability.
  • Utilized motivational interviewing, strengths-based coaching, and trauma-informed practices to empower participants, overcome barriers, and achieve personal and professional goals.
  • Connected clients with community resources, behavioral health services, workforce development programs, financial counseling, housing assistance, and supportive services.
  • Maintained accurate documentation, case notes, service plans, progress reports, and outcome tracking while ensuring compliance with program and funding requirements.
  • Built collaborative partnerships with employers, educational institutions, community organizations, and service providers to increase client access to resources and opportunities.

Resident Services Case Manager

Portsmouth Redevelopment and Housing Authority
Portsmouth, VA
06.2021 - 04.2024

Managed a diverse caseload, providing individualized employment services and case management to help clients achieve vocational goals.

  • Conducted comprehensive assessments to identify barriers to employment and develop person-centered service plans.
  • Delivered career coaching, resume development, job search assistance, and interview preparation to increase employment opportunities.
  • Established and maintained partnerships with employers, community agencies, and workforce development programs to secure job placements.
  • Provided ongoing job retention support, advocacy, and crisis intervention to promote long-term employment success and stability.
  • Maintained accurate documentation, case notes, progress reports, and compliance records while tracking client outcomes and program performance.

Employment Specialist Case M– Disability Services

Goodwill of Central and Coastal Virginia
Virginia Beach, VA
10.2015 - 11.2020
  • Managed a diverse caseload, providing individualized employment services and case management to help clients achieve vocational goals.
  • Conducted comprehensive assessments to identify barriers to employment and develop person-centered service plans.
  • Delivered career coaching, resume development, job search assistance, and interview preparation to increase employment opportunities.
  • Established and maintained partnerships with employers, community agencies, and workforce development programs to secure job placements.
  • Provided ongoing job retention support, advocacy, and crisis intervention to promote long-term employment success and stability.
  • Maintained accurate documentation, case notes, progress reports, and compliance records while tracking client outcomes and program performance.

Direct Support Professional

Basnight Home Health
Chesapeake, VA
02.2014 - 02.2017
  • Supported individuals with daily living tasks and developed skills for increased independence. Provided job coaching and behavioral support in both one-on-one and group settings. Assisted clients in meeting program goals and enhancing their social and communication skills.

Education

Bachelor of Applied Science - Sociology

Norfolk State University
Norfolk, VA
06.2028

Associate of Applied Science - Criminal Justice, Criminal Justice

Bryant & Stratton College
Virginia Beach, VA
12.2012

Skills

  • Employment Counseling & Coaching
  • Vocational Training & Workforce Readiness
  • Community Resource Navigation
  • Documentation & Reporting
  • Client Intake & Needs Assessment
  • Case Management & Goal Setting
  • Program Development & Evaluation
  • Microsoft Office Suite (Word, PowerPoint, Windows)

Timeline

Economic Mobility Mentor

Urban Renewal Center
04.2024 - Current

Resident Services Case Manager

Portsmouth Redevelopment and Housing Authority
06.2021 - 04.2024

Employment Specialist Case M– Disability Services

Goodwill of Central and Coastal Virginia
10.2015 - 11.2020

Direct Support Professional

Basnight Home Health
02.2014 - 02.2017

Bachelor of Applied Science - Sociology

Norfolk State University

Associate of Applied Science - Criminal Justice, Criminal Justice

Bryant & Stratton College