Marly Dominique
Medfield,MA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Economic Mobility Coach
Jamaica Plain Neighborhood Development Coorperation
Jamaica Plain, MA
06.2025 - Current
- Increased client case load to 35, enhancing service delivery and support capabilities.
- Developed individualized coaching plans to enhance client engagement and skill development.
- Facilitated workshops on community resources, fostering partnerships with local organizations.
- Mentored emerging leaders, promoting professional growth and leadership skills within the community.
- Implemented strategies to improve program effectiveness and participant satisfaction rates.
Resident Services Coordinator
Peabody Properties
Jamaica Plain, MA
09.2024 - 06.2025
- Partnered with management to analyze and resolve incident reports, lease violations, and tenancy issues.
- Managed crisis response initiatives to safeguard residents' health and safety.
- Evaluated and processed reasonable accommodation requests while maintaining compliance with applicable laws and regulations.
- Assists with inspections and connects residents to safety and support services.
- Coordinated educational training sessions aimed at strengthening community connections among residents by networking with local providers to link residents to resources and programs.
- Assisted in preparing grant applications. Supported tracking of funded programs. Maintained accurate training records.
Clinical Service Coordinator
Medically Home
Boston, MA
12.2022 - 09.2024
- Cultivated collaborative relationships with multidisciplinary colleagues, clinical staff, service providers, and client employees.
- Maintained records and databases including record set-up and maintenance.
- Facilitated seamless home visit arrangements, equipment deliveries, and lab test scheduling to ensure efficient service fulfillment.
- Diligently follow-up on administrative tasks and communicate updates to the team in an efficient and reliable manner.
- Managed complex and multidisciplinary real-time scheduling needs of a diverse patient population.
- Maintained records and databases. Collaborate with leadership to develop and implement new processes and systems, with potential to train and orient new staff.
Ambulatory Services Representative II
Boston Medical Center
Boston, MA
02.2022 - 12.2022
- Executed front-end customer service operations, ensuring accurate patient registration, thorough insurance verification, and timely appointment scheduling.
- Executed administrative functions, including coordination of physician credentialing, management of phone communications, and document preparation.
- Accurately managed charge entry and billing procedures to ensure timely and error-free processing.
Relief Staff
Victory Program
Boston, MA
11.2020 - 02.2022
- Performed thorough counts of controlled substances at the beginning and end of each shift to ensure compliance and accuracy.
- Maintained strict professional ethics boundaries and protected sensitive client information.
- Managed incoming calls and provided assistance at front desk.
- Oversaw regular assessments of living spaces to uphold standards of cleanliness and functionality. Fostered an environment of order and maintenance throughout the residence.
Guest Service Attendant
Brigham and Women's Hospital
Boston, MA
07.2016 - 02.2021
- Provided exceptional customer service to patients and visitors, ensuring a welcoming environment.
- Prepared accurate food trays for patients and maintained kitchen cleanliness.
- Restocked food supplies and completed tasks including pushing carts and lifting up to 25 lbs.
- Worked efficiently in a fast-paced environment, adeptly transitioning between tasks.
Security Officer
Northeast Security
Boston, MA
01.2020 - 10.2020
- Delivered excellent customer service.
- Secured premises through regular patrols.
- Responded promptly to emergencies.
- Monitor surveillance systems.
- Communicated effectively with fellow security officers, supervisors, and guests.
Education
Psychology Major
Bridgewater State University
Bridgewater, MASkills
- Computer: Proficient in Microsoft Word, Excel and PowerPoint
- Language: Fluent Haitian-Creole and basic knowledge in French
- Personal: Highly organized, strong interpersonal and leadership skills, and effective communication
Certification
IBM-People & Soft Skills: Essential for Professional Success-July 2025
Timeline
Economic Mobility Coach
Jamaica Plain Neighborhood Development Coorperation
06.2025 - Current
Resident Services Coordinator
Peabody Properties
09.2024 - 06.2025
Clinical Service Coordinator
Medically Home
12.2022 - 09.2024
Ambulatory Services Representative II
Boston Medical Center
02.2022 - 12.2022
Relief Staff
Victory Program
11.2020 - 02.2022
Security Officer
Northeast Security
01.2020 - 10.2020
Guest Service Attendant
Brigham and Women's Hospital
07.2016 - 02.2021
Psychology Major
Bridgewater State University