Joachim Herrera
Jacksonville,Florida
Summary
Dedicated and highly observant professional with extensive experience in public-facing operations, safety compliance, and high-volume logistics. Proven ability to maintain situational awareness in fast-paced environments, effectively managing traffic control and public interactions to ensure safety and order. Adept at clear radio communication and precise incident reporting, with a strong commitment to following standard operating procedures (SOPs) and regulatory codes. Seeking to leverage a background in conflict de-escalation and operational oversight to serve as a reliable Community Service Officer.
Overview
2
2
years of professional experience
Work History
Cashier/Drive Thru Operator
Jollibee
Jacksonville, Florida
10.2023 - Current
- Managed vehicular traffic flow and directed drivers to designated zones to prevent congestion, and ensure a safe, efficient environment.
- Acted as the primary point of contact for a diverse public, maintaining a professional demeanor under high-pressure situations, while accurately documenting and reporting incidents to management to ensure organizational accountability.
- Effectively used headsets to coordinate between the front and the back of the house.
- Effectively managed and resolved customer complaints or disputes, ensuring a calm environment for all patrons.
- Monitored the lobby and dining area for safety hazards, cleanliness, and suspicious activity, while multitasking high-volume orders.
Grill Cook
Jollibee
Jacksonville, Florida
10.2023 - Current
- Coordinated with a team to manage inventory and logistics, demonstrating the documentation skills necessary for official reporting.
- Facilitated clear, concise communication with diverse team members to maintain order and efficiency during high-volume periods.
- Followed rigorous health and safety protocols (OSHA/Health Dept.) to ensure a secure environment for staff and the public.
- Performed routine inspections and maintenance of high-temperature machinery, identifying and reporting safety risks immediately.
Education
GED -
FSCJ
Deerwood Campus01-2024
Skills
- Public Liaison
- Traffic Management
- Incident Documentation
- Effective Communication
- Radio Communication
- Problem Solving
- Team Collaboration
- Attention to Detail
- Patience and Empathy
- Reliability and Punctuality
- Hospitality and Accommodation
- Professionalism and courtesy
Affiliations
Extracurricular, Level 3 Concealed Carry Class - Jacksonville, Fl
Timeline
Cashier/Drive Thru Operator
Jollibee
10.2023 - Current
Grill Cook
Jollibee
10.2023 - Current
GED -
FSCJ