Joanie Murman
Lakewood
Summary
Dependable professional with a proven track record at Cuyahoga County Board of DD, working for thirty- four years. Services were provided in the following positions: Employment Manager for twenty-three years, Job Placement Specialist for three years, and Recreational Specialist for eight years, with an additional five years as a store clerk training individuals with disabilities, followed by a part time job, with a billing team for a large multi dermatology practice.
Excelled in employee engagement and organizational development. Skilled in training and development, of services for individuals with disabilities. Adept at problem-solving and fostering collaborative teamwork, I am committed to driving positive workplace culture and operational efficiency . Brings positive attitude and commitment to continuous learning and growth.
Overview
44
44
years of professional experience
Work History
Billing Assistant
Associate And Dermatology
Westlake, OH
03.2020 - 10.2025
- Posted patient payments and patient refunds.
- Processed incoming mail.
- Daily bank reconciliation and deposits.
- Assist billing team with insurance follow up and claims and processing.
- Maintain confidentiality.
Store Clerk
Cuyahoga County Board of DD
Cleveland, OH
11.2015 - 01.2020
- Assisted customers in locating products and answering inquiries.
- Managed inventory levels, ensuring stock availability and organization.
- Trained new employees with disabilities on store procedures and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Collaborated with team members to improve store operations and workflow efficiency.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
Employment Manager
Cuyahoga County Board of DD
Cleveland, OH
10.1981 - 07.2015
- Streamlined onboarding processes, improving efficiency in matching candidates with suitable positions.
- Provided training and support to staff on effective recruitment strategies and talent management techniques.
- Monitored compliance with employment regulations and best practices, ensuring organizational accountability.
- Facilitated workshops to educate employers on disability employment resources and workplace accommodations.
- Led strategic initiatives aimed at increasing job retention rates for individuals served by the agency.
- Coordinated employee engagement initiatives that fostered a positive workplace culture and enhanced overall job satisfaction levels among employees.
- Managed annual performance review process, ensuring timely completion of evaluations and goal setting for all employees.
- Evaluated the effectiveness of existing training programs through data analysis to identify opportunities for optimization or enhancement.
- Implemented professional development programs to promote continuous learning opportunities for staff members.
- Performed sourcing, interviewing, and hiring.
- Developed marketing strategies to generate leads.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Education
Bachelor of Science -
Master of Science - Vocational Rehabilitation
Kent State University
Kent, Ohio, OH05-1992
Bachelor of Science - Recreational Therapy
Kent State University
Kent, Ohio, OH05-1981
Skills
- Organizational development
- Career counseling
- Succession planning
- Workforce planning
- Job description creation
- Employee engagement
- Interviewing techniques
- Collaborative team work
- Customer service
- Staffing processes
- Training and development
- Employee communications
- Spreadsheet management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Adaptability and flexibility
- Decision-making
Timeline
Billing Assistant
Associate And Dermatology
03.2020 - 10.2025
Store Clerk
Cuyahoga County Board of DD
11.2015 - 01.2020
Employment Manager
Cuyahoga County Board of DD
10.1981 - 07.2015
Bachelor of Science -
Master of Science - Vocational Rehabilitation
Kent State University
Bachelor of Science - Recreational Therapy
Kent State University