Hailee Dilworth
Chicago,IL
Summary
Determined Counselor in training with success in navigating the field of counseling. Through extensive training to achieve educational goals and personal well-being, Hailee adapted naturally to the role of a counselor regardless of her previous experience in other occupations. Talented in meeting the objectives of the counseling program by adapting, advocating, and collaborating, they have become a top performing student and is ready to take their experiences and knowledge beyond the classroom.
Overview
6
6
years of professional experience
Work History
Billing Assistant
Sikich
10.2022 - Current
- Effective Time Management
- Strong Communication Skills
- Complex Problem Solving
- Utilize Mas 90, Skyline, Microsoft Word and Excel Programs
- Strong Organizational Skills
- Flexible Team Player
- Attention to Detail
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Developed strong working relationships with team members through open communication and mutual support during peak periods of workload demand.
- Enhanced data accuracy by meticulously reviewing and correcting errors in various documents.
- Maintained timely and accurate data entry, contributing to an organized and efficient workflow.
- Assisted in training new employees on billing procedures, contributing to a seamless onboarding experience for new hires.
- Processed and verified invoices to secure accuracy of billing information.
- Streamlined the invoicing process for increased efficiency through close collaboration with the accounts receivable team.
- Worked with multiple departments to check proper billing information.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Monitored customer accounts to identify and rectify billing issues.
- Researched and resolved billing discrepancies to enable accurate billing.
- Created improved filing system to maintain secure client data.
General Merchandiser
Target
08.2018 - 10.2022
- Facilitated efficient checkout experiences for customers by quickly bagging items while adhering to proper packaging guidelines.
- Delivered exceptional customer service, resulting in repeat business and positive feedback from clients.
- Actively participated in ongoing product training sessions, staying up-to-date on current trends and offerings to better serve customers.
- Addressed potential safety hazards promptly by cleaning spills or reporting structural issues as they arose.
- Contributed to achieving sales targets by effectively engaging customers and promoting store offerings.
- Collaborated with team members to optimize floor operations, streamlining processes for increased productivity.
- Supported store promotional activities, creating visually appealing displays that captured customer interest.
- Met customer service goals and exceeded customer expectations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Master of Arts - Clinical Mental Health Counseling Program
Liberty University
New Hampshire, United States08.2026
Bachelor of Arts - English Language And Literature
New York University
New York, NY07.2022
Skills
Social perceptiveness
Discernment
Verbal and Nonverbal Communication
Active Listening
Culturally Sensitive / Open Minded
Interpersonal / Intrapersonal Skills
Time Management
Organizational Skills
DSM-V Knowledge
Case Notes / Analysis
Sociological Training / Education
Timeline
Billing Assistant
Sikich
10.2022 - Current
General Merchandiser
Target
08.2018 - 10.2022
Master of Arts - Clinical Mental Health Counseling Program
Liberty University
Bachelor of Arts - English Language And Literature
New York University
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