Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joaliz Quinones Gonzalez

Lakeland,FL

Summary

Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Spine Institute Of Central Florida
04.2024 - 08.2025
  • Collected and documented patient medical information such as blood pressure and weight.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Scheduled, coordinated and confirmed appointments.
  • Collected patient copays and performed end-of-day cash counts to ensure accuracy and accountability.
  • Assisted patients with urine sample collection, performed basic urinalysis, and recorded results.
  • Managed patient check-in process, including verifying demographics, insurance, and appointment details.

Front Desk Receptionist

Advanced Interventional Cardiology Consultants
05.2023 - 03.2024


  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled, coordinated and confirmed appointments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected copays, outstanding balances and allocated payments.
  • Communicated with medical offices to obtain required documentation for authorizations and patient referrals

Service Manager

Chipotle
01.2023 - 05.2023
  • Resolved customer complaints in professional and timely manner.
  • Monitored service staff performance and provided feedback for improvement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Team Leader

Coldstone Creamy
07.2022 - 11.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.



Education

Associate of Science - Business Administration

Polk State College
Lakeland, FL
05-2026

Diploma - Medical Assistant Technician

Florida Technical College
Lakeland, FL
09-2025

Skills

  • Attention to detail
  • Time management
  • Skilled in Excel
  • Complex Problem-solving
  • Fluent in English and Spanish
  • Effective multitasking

Certification

Basic Life Support - AHA, Expires 05/2027

Certified Medical Assistant- NCMA, Effectice 08/2025

Certification Demand Planning, CSCMP SCPro - Expected 09/2025

Certification Manufacturing + Service Operations, CSCMP SCPro - Expected, 05/2026

Timeline

Front Desk Receptionist

Spine Institute Of Central Florida
04.2024 - 08.2025

Front Desk Receptionist

Advanced Interventional Cardiology Consultants
05.2023 - 03.2024

Service Manager

Chipotle
01.2023 - 05.2023

Team Leader

Coldstone Creamy
07.2022 - 11.2022

Associate of Science - Business Administration

Polk State College

Diploma - Medical Assistant Technician

Florida Technical College

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