Joaliz Quinones Gonzalez
Lakeland,FL
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Spine Institute Of Central Florida
2024.04 - 2025.08
- Collected and documented patient medical information such as blood pressure and weight.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Scheduled, coordinated and confirmed appointments.
- Collected patient copays and performed end-of-day cash counts to ensure accuracy and accountability.
- Assisted patients with urine sample collection, performed basic urinalysis, and recorded results.
- Managed patient check-in process, including verifying demographics, insurance, and appointment details.
Front Desk Receptionist
Advanced Interventional Cardiology Consultants
2023.05 - 2024.03
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, coordinated and confirmed appointments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected copays, outstanding balances and allocated payments.
- Communicated with medical offices to obtain required documentation for authorizations and patient referrals
Service Manager
Chipotle
2023.01 - 2023.05
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Team Leader
Coldstone Creamy
2022.07 - 2022.11
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Education
Associate of Science - Business Administration
Polk State College
Lakeland, FL2026-05
Diploma - Medical Assistant Technician
Florida Technical College
Lakeland, FL2025-09
Skills
- Attention to detail
- Time management
- Skilled in Excel
- Complex Problem-solving
- Fluent in English and Spanish
- Effective multitasking
Certification
Basic Life Support - AHA, Expires 05/2027
Certified Medical Assistant- NCMA, Effectice 08/2025
Certification Demand Planning, CSCMP SCPro - Expected 09/2025
Certification Manufacturing + Service Operations, CSCMP SCPro - Expected, 05/2026
Timeline
Front Desk Receptionist
Spine Institute Of Central Florida
2024.04 - 2025.08
Front Desk Receptionist
Advanced Interventional Cardiology Consultants
2023.05 - 2024.03
Service Manager
Chipotle
2023.01 - 2023.05
Team Leader
Coldstone Creamy
2022.07 - 2022.11
Associate of Science - Business Administration
Polk State College
Diploma - Medical Assistant Technician
Florida Technical College