Joan Agraviador
Bellevue,WA
Summary
Professional background in administrative support and data management, emphasizing compliance and operational efficiency. Track record of improving team productivity and maintaining regulatory standards. Quick learner with a proactive mindset and strong problem-solving capabilities. Excellent communication skills and a commitment to organizational success.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Certified Medical Coder
MD-Connection | Remote (Contractual)
Los Angeles, California
11.2021 - 12.2025
- Managed coding workflows for multiple insurance providers (Aetna, Anthem, Molina, WellCare, Horizon), ensuring accurate coding and timely claims submission through attention to detail and effective coordination.
- Reviewed and processed high volumes of confidential medical documentation using Episource, ensuring accurate data entry, record management, and timely submission in compliance with organizational guidelines.
- Maintained strict adherence to regulatory and compliance standards, contributing to reduced audit findings, and improved operational efficiency.
- Tracked productivity metrics and organized records, facilitating accurate administrative reporting and enhancing workflow accountability.
- Demonstrated strong time management and prioritization skills while meeting daily and weekly production goals in a remote environment.
Phonathon Caller
Loma Linda University Health Services
Loma Linda, California
06.2016 - 07.2018
- Provided phone and administrative support to alumni, ensuring accuracy of donor records, call logs, and data updates within internal systems.
- Exhibited strong customer service and organizational skills while maintaining confidentiality in a fast-paced administrative environment.
- Supported fundraising operations through data entry and documentation, enhancing donor engagement and outreach efforts.
- Analyzed donor data to identify trends and preferences, assisting leadership with informed decision-making and targeted outreach strategies.
- Streamlined communication workflows and administrative processes, resulting in a 20% improvement in team efficiency.
Certified Dietary Manager
Little Sisters Of The Poor
San Pedro, California
03.2015 - 06.2016
- Oversaw daily operations and scheduling for food service staff, ensuring accurate time tracking and compliance with labor and health regulations.
- Coordinated cross-functional teams to streamline workflow and enhance service delivery, improving compliance across all facilities.
- Implemented process improvements based on resident feedback, demonstrating problem-solving, documentation, and reporting skills.
- Facilitated communication between departments to support smooth operations and timely issue resolution.
- Maintained records related to staffing, inventory, and regulatory requirements, supporting audit readiness and operational accountability.
Education
Master of Science - Occupational Therapy
Loma Linda University
Loma Linda, CA04-2019
Associate of Science - Nutritional Science
Los Angeles City College
Los Angeles, CA06-2014
Bachelor of Science - Business Administration
Eastern Visayas State University
Philippines03-2004
Some College (No Degree) - Certified Dietary Manager
Long Beach City College
Long Beach, CASome College (No Degree) - Certified Coding Specialist
Code Masters, Inc.
Los Angeles, CASkills
- Administrative assistance
- Data entry expertise
- Keen attention to detail
- Strong communication skills
- Solution-oriented mindset
- Efficient time management
- Microsoft Office applications
Certification
Certified Medical Coding Specialist
Leadership & Volunteering
- Bellevue High School PTSA | Sep 2023 - Jun 2026 | PTSA Officer | Bellevue, WA
- Girl Scouts of Greater Los Angeles | Aug 2013 - Sept 2026 | Girl Scout Co-Leader | Los Angeles, CA
- Our Lady of Guadalupe School PTSA | Aug 2015- May 2022 | PTSA Fundraising | Hermosa Beach, CA
- Meals on Wheels | June 2011- Dec 2019 | Volunteer (Office Work)| Torrance, CA
Timeline
Certified Medical Coder
MD-Connection | Remote (Contractual)
11.2021 - 12.2025
Phonathon Caller
Loma Linda University Health Services
06.2016 - 07.2018
Certified Dietary Manager
Little Sisters Of The Poor
03.2015 - 06.2016
Master of Science - Occupational Therapy
Loma Linda University
Associate of Science - Nutritional Science
Los Angeles City College
Bachelor of Science - Business Administration
Eastern Visayas State University
Some College (No Degree) - Certified Dietary Manager
Long Beach City College
Some College (No Degree) - Certified Coding Specialist
Code Masters, Inc.