Joan Andersen
Louisville,CO
Summary
Goal driven Customer Service Assistant and Phlebotomist with a track record of over 20 years providing service in various professional and recreational settings as paid staff as well as an unpaid volunteer.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Phlebotomist
LabCorp
Boulder, CO
07.2022 - Current
- Perform venipuncture and blood collection procedures according to established standards.
- Assist in the preparation of laboratory specimens for analysis and testing. To include blood, urine, stool.
- Verify patient information prior to specimen collection.
- Input patient orders into a lab collection management system according to written doctor's requests.
- Collect specimens from pediatric, adult, geriatric, and special needs patients.
- Maintain a very fast pace efficient work flow in a site that daily sees over 150 patients frequently with only 2 morning staff and 4 daily staff.
Volunteer
Longmont Emergency Unit
Longmont, United States
01.2021 - 03.2023
- I was a probationary member with Longmont Emergency Unit for 9 months and then voted into the unit officially in September of 2021.
- I attended a number of local events and responded to emergency scenes of motor vehicle accidents where I assisted in vehicle traffic control.
- I also assisted in missing person searches.
Customer Service Retail Sales
Brown's Shoe Fit Company LLC
Longmont, United States
10.2020 - 08.2022
- Provided customer care in the fitting of footwear for various everyday living tasks, from shoes used in everyday professional medical work environments to outdoor recreation or lifestyle footwear.
- Responsible for more than 300K in company profit in 2021.
- Handled point of sale for credit card and cash transactions.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Customer Service Run Specialty Retail
Running Warehouse
San Luis Obispo, United States
02.2017 - 06.2020
- I provided excellent customer experiences based on product training in fitting proper footwear for everyday use, as well as outdoor road and trail recreation.
- I sought to effectively communicate, to seek knowledge on what each individual customer was searching for during their visit.
- I took the time to research products to provide accurate, timely information.
- I attended weekly and monthly clinics provided by various footwear and apparel brands in order to further my product knowledge, as it is constantly updating and improving.
- It was not uncommon for me to be assigned the closing shift, as I had done so for over 2 years, ensuring accurate end-of-day accounting was completed and financial reports were run.
- I attended community events both as a paid employee and as a volunteer without compensation.
On-Site Manager
Fort Locks Self Storage
Nipomo, United States
02.2013 - 02.2017
- I was brought on as a manager to oversee the daily operations of commercial property management, as well as on-site leasing of monthly storage unit spaces.
- I was responsible for collections of monthly rent for over 200 accounts.
- With a small staff of one groundskeeper, one relief manager, and myself, it was not uncommon for me to be the only employee working in the office 3 or more days each week.
- I was responsible for all daily banking deposits.
Caregiver
All Homecare
Grover Beach, United States
01.2009 - 05.2013
- I was responsible for the care of elderly patients in their homes for 24- and 48-hour shifts.
- I was responsible for the care of one client from 01/2009 to 02/2012. I was their care provider for two 48-hour shifts each week and attended an EMT academy on one of my days off.
- If the patient was hospitalized, it was my assignment to station my shift at her bedside each evening when family or hospital staff were unable to keep a constant watch.
- I was often assigned to holiday and weekend shifts, and many times accepted per diem/on-call assignments on my scheduled time off.
Education
Certified Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specialists
Thornton, CO04-2022
EMT refresher course -
Front Range Community College
Longmont, Colorado12.2021
EMT Certification - EMS Services
Allan Hancock College
Santa Maria, California06.2010
Skills
- Communication
- Customer Service
- Effective Time Management
- Customer Service Skills
- Detail Oriented
- Medical Knowledge
- Organizational Skills
- Administrative Skills
Volunteer Experience
Longmont Emergency Unit, Longmont, Colorado, 01/01/21, Present, Probationary member for 9 months, then voted into the unit. Assisted in emergency scenes and missing person searches.
Certification
- certified phlebotomy technician National Healthcare Certification Organization
References
References available upon request.
Timeline
Phlebotomist
LabCorp
07.2022 - Current
Volunteer
Longmont Emergency Unit
01.2021 - 03.2023
Customer Service Retail Sales
Brown's Shoe Fit Company LLC
10.2020 - 08.2022
Customer Service Run Specialty Retail
Running Warehouse
02.2017 - 06.2020
On-Site Manager
Fort Locks Self Storage
02.2013 - 02.2017
Caregiver
All Homecare
01.2009 - 05.2013
Certified Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specialists
EMT refresher course -
Front Range Community College
EMT Certification - EMS Services
Allan Hancock College