Joan Champion
Davie,FL
Summary
Highly successful Franchise Owner with a solid background in quick-service restaurant (QSR) operations. Directs business activities with proven strategic planning, marketing, and staff leadership expertise. Expert in driving consistent growth.
Overview
38
38
years of professional experience
Work History
Franchise Owner
Wingstop
04.2016 - Current
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
- Spearheaded local charitable initiatives on behalf of the franchise brand, enhancing public perception and goodwill within the community.
- Evaluated competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
- Fostered an inclusive workplace culture emphasizing teamwork and open communication among employees which led to higher employee retention rates.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations.
- Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.
- Streamlined operations for improved efficiency by investing in advanced technology and staff training programs.
- Ran business effectively to consistently achieve at least 30% of goal each year.
Detective
Florida State Fire Marshal Office
01.1998 - 01.2022
- Conduct fire, arson, and explosives investigations as well as other related criminal investigations statewide
- Partner with state, regional and local fire and law enforcement agencies including state police, departments of finance, offices of fire investigation, planning and building departments and fire education divisions.
Florida State Trooper
Florida Highway Patrol
01.1994 - 01.1998
- Enforce the State's criminal, traffic, motor vehicle and driver licensing laws that regulate the flow of traffic
- Assist motorists, perform motor vehicle inspections and investigate traffic crashes
- Detect and apprehend impaired drivers and search for missing and wanted persons
- Enforce regulations of commercial motor vehicles ensuring safe highway transportation of hazardous materials and other commodities.
Chiropractic Assistant
Dr. William Seplow Center for Holistic Health Care
01.1990 - 01.1994
- Assist in high volume office with patient care, insurance and computer work
- Provide great client and patient service by answering phones, faxing, emailing, collecting payments and scheduling appointments
- Managed patient flow, greet patients and make sales calls.
Shift Manager
Burger King
01.1987 - 01.1989
- Trained with Store Manager to learn essential restaurant operations with 25 employees
- Follow opening, closing, cash control & security procedures of location
- Maintain inventory, manage labor, and review financial reports to enhance restaurant results
- Motivate and direct team members to exceed customer expectations with fast, accurate, friendly service in clean surroundings
- Ensures company standards on equipment, facility and grounds are maintained
- Provide coaching and feedback to team on team stations, products, processes and policies.
Education
Associate of Science - Criminology
Tallahassee State College
Tallahassee, FL05.2021
High School Diploma -
Miami Edison SR High
Miami, FL05.2001
Skills
- Brand Compliance
- Franchise Relations
- Operations Management
- Small business operations
- Verbal and written communication
- Relationship Building
References
Available Upon Request
Timeline
Franchise Owner
Wingstop
04.2016 - Current
Detective
Florida State Fire Marshal Office
01.1998 - 01.2022
Florida State Trooper
Florida Highway Patrol
01.1994 - 01.1998
Chiropractic Assistant
Dr. William Seplow Center for Holistic Health Care
01.1990 - 01.1994
Shift Manager
Burger King
01.1987 - 01.1989
Associate of Science - Criminology
Tallahassee State College
High School Diploma -
Miami Edison SR High
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