Summary
Overview
Work History
Education
Skills
Timeline
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Joan Coyne Corsetti

Joan Coyne Corsetti

Croton on Hudson,NY

Summary

Motivational facilitator specializing in behavior change coaching to empower clients in improving their health. Dedicated to building a strong community through social platforms, real-life interactions, and technology that fosters connections. Skilled in growing engagement and retaining clients through innovative presentations, active listening, and empathy. Adept at mentoring staff to problem-solve, create action plans, and utilize critical thinking skills as a supervisor. Experienced in motivational techniques, interpersonal communication, and strategic planning with a track record of achieving enhanced performance outcomes. Strong coaching background, capable of driving team success and fostering individual growth through tailored training programs and collaborative efforts.

Overview

35
35
years of professional experience

Work History

Coach

Weight Watchers
06.1991 - Current
  • Building Community
  • Facilitation of topics and techniques
  • Educating clients with Behavior Change Coaching
  • Creating caring, comfortable, and welcoming environments
  • Developed personalized weight loss plans tailored to individual client goals.
  • Facilitated group coaching sessions to enhance member motivation and engagement.
  • Monitored client progress and provided constructive feedback for improvement.
  • Implemented workshops on nutrition education to promote healthy lifestyle choices.
  • Developed individualized weight loss plans tailored to client needs and goals.
  • Conducted group coaching sessions to foster community support and accountability.

Guide

Weight Watchers
06.1991 - Current
  • Creating a safe environment
  • Empathy during one-on-one conversations
  • De-escalation skills
  • Guided participants through Weight Watchers programs, ensuring understanding of nutrition and lifestyle changes.
  • Developed educational materials to enhance member engagement and program adherence.

Chat Coach

Weight Watchers
06.2014 - 03.2024
  • Customer service using a chat platform, helping members in real time
  • Resolving account disputes, tech issues, and behavior coaching

Location Coordinator

Weight Watchers
01.1991 - 04.2022
  • Responsible for running WW Studios. Develops staff and teams by building engagement, Managing and elevating the performance of staff. Responsible for the profitability of the location
  • Display and marketing of products.
  • Recruiting and onboarding new staff to build a talented, high-performing team through recruiting, hiring process, and continually assessing the performance for growth opportunities.
  • Managed schedules and resources for meetings, optimizing team collaboration and efficiency.
  • Coordinated logistics for events, ensuring seamless execution and adherence to timelines.

Personal Coaching

Weight Watchers
01.2014 - 01.2021
  • Personal support and program guidance introducing behavior change modification.
  • Motivation and accountability
  • Emotional support

Territory Operations Manager

Weight Watchers
05.1995 - 07.2001
  • Partnered closely with training, work solutions, and operations to act as a liaison between different departments. Used reporting tools to verify and insure the success of the territory and the workshops it was running. Set staffing schedules. Finds workable real estate for locations and workshops to take place.
  • Give Staff the tools to retain members through an optimal member experience.
  • Evaluate staff performance and works to take appropriate action to enhance efficiency, member retention and satisfaction
  • Managed daily operations to ensure efficient service delivery and customer satisfaction.
  • Coordinated team schedules to optimize resource allocation and workflow efficiency.

Ambassador

Weight Watchers
03.2001 - 10.2012
  • Represent Weight Watchers on television, radio, newspapers, and through presentations to various organizations.

Mentor

Weight Watchers
03.2001 - 09.2010
  • Supporting staff when they first enter the workshop space. Focusing on open-ended questioning, active listening, linking, and community awareness skills.

Education

Bachelor of Arts - Humanities

SUNY Empire State College
Saratoga Springs, NY
07-2014

Associate of Arts - Liberal Arts And Sciences

Westchester Community College
Valhalla, NY
07-2013

Skills

  • Effective communication
  • Group leadership
  • Personable and friendly
  • Building relationships
  • Team development
  • Team motivation
  • Interpersonal relationships
  • Motivational leadership style
  • Team bonding
  • Ethics and integrity
  • Personal development
  • Motivational techniques
  • Group facilitation
  • Empathy development
  • Performance evaluation
  • Data evaluation
  • Coaching techniques
  • Influencing skills
  • Strategic planning
  • Event scheduling
  • Coaching meetings
  • Performance improvements
  • Operations management

Timeline

Chat Coach

Weight Watchers
06.2014 - 03.2024

Personal Coaching

Weight Watchers
01.2014 - 01.2021

Ambassador

Weight Watchers
03.2001 - 10.2012

Mentor

Weight Watchers
03.2001 - 09.2010

Territory Operations Manager

Weight Watchers
05.1995 - 07.2001

Coach

Weight Watchers
06.1991 - Current

Guide

Weight Watchers
06.1991 - Current

Location Coordinator

Weight Watchers
01.1991 - 04.2022

Bachelor of Arts - Humanities

SUNY Empire State College

Associate of Arts - Liberal Arts And Sciences

Westchester Community College