Joan Fontana
Care Giver
Venice,FL
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Diligent Security professional with 23 1/2 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
34
34
years of professional experience
Work History
Private Caregiver
Self
Venice , FL
2023 - 2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Armed Security Officer
USAA
08.1993 - 10.2017
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Maintained physical fitness to perform physically demanding job tasks.
- Completed full building and grounds patrols to spot and investigate concerns.
- Wrote [Timeframe] reports detailing visitors, incidents, and resolutions.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
Secretary
USAA
05.1989 - 08.1993
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
Education
High School Diploma -
St. Leo University
San Antonio, FLSkills
- CCTV Monitoring
- Guest Relations
- Crisis Situations
- Safety and Security
- Grounds Patrols
- Basic First Aid
- Law Enforcement Support
- Report Writing
- Filing Experience
- Verbal and Written Communication
- Confidentiality Understanding
- Time Management
- Microsoft Office
- HIPAA Guideline Compliance
- Keyboarding Skills
- Customer Satisfaction
- Problem Resolution
Timeline
Private Caregiver
Self
2023 - 2023
Armed Security Officer
USAA
08.1993 - 10.2017
Secretary
USAA
05.1989 - 08.1993
High School Diploma -
St. Leo University
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