Joan Gibson
Zephyr,TX
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Extensive training in loss prevention management including retail theft internally and externally. Successful in managing multiple stores and achieving sales bonuses monthly.
Overview
14
14
years of professional experience
Work History
Retail Store Manager
P.F.& Oil Co. dba Food Plaza #8
Early, Tx
01.2001 - 01.2015
- Supervised daily store operations and ensured smooth workflow.
- Trained and mentored new staff on company policies and procedures.
- Managed inventory levels and coordinated restocking processes.
- Implemented visual merchandising strategies to enhance product displays.
- Resolved customer inquiries and addressed service issues promptly.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Monitored sales trends and maintained accurate financial records.
- Conducted regular safety inspections to uphold store standards.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized merchandise displays according to seasonal promotions or special events.
- Handled cash register transactions accurately while providing excellent customer service.
- Organized new stock for floor placement.
- Ensured all safety protocols were followed at all times by staff members.
- Supervised cash drawer balances and deposits of store receipts.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Performed regular audits to ensure compliance with company standards.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Prepared and submitted nightly bank deposits.
- Drafted detailed reports on store performance for upper management review.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Monitored employee performance and provided feedback on a regular basis.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Updated and maintained store signage and displays.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Brownwood High School
Brownwood , TxSkills
- Inventory management
- Visual merchandising
- Staff hiring/training
- Cash handling
- Customer relationship management
- Employee scheduling
- Loss prevention
- Safety compliance
- Problem solving
- Effective communication
- Team building
- Performance evaluation
- Store opening and closing
- Time management
- Conflict resolution
- Store maintenance
- Coaching and mentoring
- Merchandising skills
- Performance monitoring
- Recruitment and hiring
- Problem-solving skills
- Accurate money handling
- Decision-making
- Reporting and documentation
- Friendly and outgoing
- Extensive Retail operations background
- Shift scheduling experience
- Detail-oriented
- Highly motivated
- Extensive Shrinkage control experience
- Dependable and reliable
- Strong customer service experience
Timeline
Retail Store Manager
P.F.& Oil Co. dba Food Plaza #8
01.2001 - 01.2015
Brownwood High School