Joan Hollins
Customer Service
Baton Rouge,LA
Summary
Dynamic professional with a proven track record at Walmart Inc., excelling in customer service and problem-solving. Demonstrated decision-making capabilities and effective meeting facilitation, enhancing team efficiency and customer satisfaction. Skilled in managing high-stress situations, ensuring safety, and resolving conflicts swiftly, contributing to significant improvements in operational productivity.
Overview
23
23
years of professional experience
Work History
Team Associate
Walmart Inc.
Bentonville, AR
11.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
Bus Monitor
First Student Group
9432 A Joor Rd. Central, La 70818
03.2019 - Current
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Managed 25 Pre-k -Kindergarten students and 28 requiring additional assistance during transportation.
- Responded to medical crises and behavioral problems to maintain safe travel.
- Managed 25 Pre-k -Kindergarten students and 28 9th- 12th Graders.
Customer Service Representative
Walmart Inc.
10200 Sullivan Rd. Baton Rouge, La 70816
10.2008 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed approximately 20 calls and numerous inquiries per day from customers.
Customer Service Representative
Walmart Inc.
880 N. Hwy 190 Covington, LA 70433
06.2001 - 10.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Medical Office Assistant
12.2004
32 Semester clock hours
- Awarded Certificate Technical Studies
- Honor Roll 4 Semester 3.0 GPA
Skills
- Decision-making capabilities
- Meeting facilitation
- Customer Service
- Problem-Solving
Timeline
Team Associate - Walmart Inc.
11.2023 - Current
Bus Monitor - First Student Group
03.2019 - Current
Customer Service Representative - Walmart Inc.
10.2008 - 06.2022
Customer Service Representative - Walmart Inc.
06.2001 - 10.2008
Central High School - High School Diploma,
Louisiana Technical College - , Medical Office Assistant