Joan Hollins
Customer Service
Baton Rouge,LA
Summary
Dynamic professional with a proven track record at Walmart Inc., excelling in customer service and problem-solving. Demonstrated decision-making capabilities and effective meeting facilitation, enhancing team efficiency and customer satisfaction. Skilled in managing high-stress situations, ensuring safety, and resolving conflicts swiftly, contributing to significant improvements in operational productivity.
Overview
23
23
years of professional experience
Work History
Team Associate
Walmart Inc.
11.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
Bus Monitor
First Student Group
03.2019 - Current
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Managed 25 Pre-k -Kindergarten students and 28 requiring additional assistance during transportation.
- Responded to medical crises and behavioral problems to maintain safe travel.
- Managed 25 Pre-k -Kindergarten students and 28 9th- 12th Graders.
Customer Service Representative
Walmart Inc.
10.2008 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed approximately 20 calls and numerous inquiries per day from customers.
Customer Service Representative
Walmart Inc.
06.2001 - 10.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Medical Office Assistant
12.2004
32 Semester clock hours
- Awarded Certificate Technical Studies
- Honor Roll 4 Semester 3.0 GPA
Skills
- Decision-making capabilities
- Meeting facilitation
- Customer Service
- Problem-Solving
Timeline
Team Associate - Walmart Inc.
11.2023 - Current
Bus Monitor - First Student Group
03.2019 - Current
Customer Service Representative - Walmart Inc.
10.2008 - 06.2022
Customer Service Representative - Walmart Inc.
06.2001 - 10.2008
Central High School - High School Diploma,
Louisiana Technical College - , Medical Office Assistant