Summary
Overview
Work History
Education
Skills
Academic Instruction
Special Achievements
Professional Objectives
References
Timeline
Generic

Joan Jones

Ocala,FL

Summary

Accomplished Psychologist with advanced training in evidence-based techniques. Thorough in assessing clients, investigating concerns and helping each person work through issues, build coping techniques and prepare for future triggering situations. Devoted to client well-being and protection from harm. Empathetic and conscientious [Type] Psychologist committed to providing effective care and mental health education. Offering a patient-focused practice style that emphasizes active participation in the development of treatment plans. Successful in establishing rapport with patients while maintaining appropriate boundaries. Accomplished [Type] Psychologist with expertise in mental health research and treatment. Highly skilled at diagnosing and educating patients on mental conditions. History of successful coordination between physicians and other healthcare providers in developing highly individualized treatment plans.

Overview

21
21
years of professional experience

Work History

Independent Therapist Contractor

BetterHelp
Mountain View, CA
01.2022 - Current
  • Provide online counseling sessions to individuals
  • Provide couple and family therapy - relationship issues, depression, and anxiety.

Psychotherapist

Crossroads Counseling Agency
Brown Deer, WI
11.2017 - 04.2022
  • Counseled adults/couples and families requesting therapy for trauma, anxiety, depression, relationship issues, behavioral problems, and various mood disorders
  • Counseled individuals and families dealing with crisis situations, assisted families in defining goals, developing realistic objectives, and overcoming obstacles
  • Guided clients in the development of skills or strategies for dealing with their problems
  • Served as a client advocate to coordinate services or to resolve emergency problems in crisis
  • Referred clients to specialists or to other institutions for specialized treatment/services
  • Oversee the daily operations of the business including marketing, payroll, supervision, and office management.

Readjustment Counseling Therapist

US Department of Veterans Affairs, Readjustment Counseling Services, Milwaukee Vet Center
Milwaukee, WI
05.2011 - 04.2022
  • Provided individual, group, and family psychological counseling to veterans with difficult and complex mental health and readjustment problems derived from war trauma
  • Treated Veterans who are clinically depressed, have Post Traumatic Stress Disorder, substance abuse, anxiety, family-related issues, bereavement, sexual trauma, etc
  • Assessed clients in crisis for suicidal ideations and other violent and destructive behaviors
  • Planned, developed & implemented programs that promoted healthy relationships within the family structure
  • Interact with medical staff at the local Veterans Hospital and community hospital around complex health issues
  • Extensive experience in supervision and team building
  • Coordinate with VA Regional Benefits Office and County Veteran Services Offices around available benefits to Veterans
  • Coordinate and consult with program/staff members to resolve benefits issues or other significant difficulties associated with health or family issues
  • Completed numerous presentations on topics regarding PTSD, families, and relationship issues
  • Extremely knowledgeable of policy and procedures, and Federal, State, RCS, and Local regulations relating to human service laws
  • Participated in the Vet Center's annual site clinical & administrative visits by reviewing and auditing documents to ensure compliance
  • Designed outreach plan for special population - faith-based community and other various community organizations to provide resources and mental health assistance to Veterans and their families
  • Represented the Milwaukee Vet Center at various outreach events including 'Stand-down', Yellow Ribbon & PDHRA, informing Veterans on services available to them.

Acting Director

US Department of Veterans Affairs, Readjustment Counseling Services, Rapid City Vet Center
Rapid City, SD
09.2012 - 01.2017
  • Responsible for providing supervision to a multidisciplinary staff of 7, including Master Level therapists and Program Support Assistants
  • Responsible for the day-to-day operations of the Vet Center
  • Helped to enhance the service delivery of Readjustment Counseling Services and the needs of the local Veteran community
  • Developed referrals of Veteran clients to appropriate care
  • Selected by our District Office as Acting Director during the transition of the retiring Director
  • Responsible for providing supervision to their Mobil Vet Center, Pine Ridge Outstation and Rapid City Vet Center
  • Established protocols and accountability for staff in the outstation
  • Responsible for the day-to-day operations of all three Vet Center
  • Advice and instruct employees on clinical and administrative matters.

Agent/CEO

American Family Insurance - Joan Holmes Insurance Agency
Milwaukee, WI
05.2003 - 05.2012
  • Responsible for the overall operations of the agency including preparing the annual budget and managing multiple fund control points of operations of $500,000 plus
  • Licensed to sell auto, home, and life insurance, as well as series 6 & 66 mutual funds and investment licensures
  • Held ongoing meetings with well over 1,200 clients in the span of 9 years both in the office and in their homes to discuss and provide guidance and support around such issues as bereavement, housing, transportation, health care, etc
  • In connection to their various insurance coverage
  • Provided multidisciplinary supervision to a team of licensed professionals and administrative staff
  • Interviewed candidates for positions in the agency and made recommendations for appointments and promotions
  • Established guidelines and expectations for staff and evaluated their performance
  • Scheduled work assignments, set priorities, and coordinated work of staff
  • Recommended and approved personnel actions
  • Resolved information complaints and grievances
  • Explained or provided guidance on laws, regulations, policies, standards, or procedures to staff
  • Established goals, developing plans and marketing strategies to increase sales in line with corporate vision
  • Participated in numerous community resource fairs, met with community organizations, etc
  • To discuss and identify their insurance needs
  • Developed priorities and effectively communicated with internal & external customers regarding the direction of the regional/corporate office.

Education

PhD - Counseling & Psychological Studies

Regent University
09.2023

Master of Science (MS) - Community Counseling

Mount Mary University
05.2012

Master of Business Administration (MBA) -

Cardinal Stritch University
05.1998

Skills

  • Group Therapy Coordination
  • Client Relations
  • Family Therapy
  • Group Facilitation
  • Treatment Planning
  • Compliance Requirements
  • Behavior Modification
  • Client Confidentiality
  • Building Rapport

Academic Instruction

  • Upper Iowa University, Milwaukee, WI Campus, Milwaukee, WI, Counseling Strategies & Interventions, 04/2015, 05/2015
  • Upper Iowa University, Milwaukee, WI Campus, Milwaukee, WI, Social Psychology- Group Therapy, 05/2014, 06/2014
  • Milwaukee Area Technical College, Milwaukee, WI, General Education, 09/1991, 12/1991

Special Achievements

  • Participated as one of three on a Fact-Finding Team to gather information surrounding misuse of Government vehicles, hostile work environment, and abuse of time and attendance in Kansas. Compile with the team compressive findings report for Regional and Federal Administrators.
  • Developed, implemented, and choreographed the physical fitness program "Get Up and Dance" for over 80 Women Veterans at their third annual Women Veteran's camp retreat in WI.
  • Developed the first Marriage and Family retreat: created course curriculum, delivered presentations, and arranged for professional guest speakers who were subject matter experts for the Milwaukee Vet Center.
  • Developed and conducted a highly structured, intense 4-week couple's (marriage & family) workshop for eight couples focused on cultivating trust, communication and relationship building, managing finance & sparkling romance.
  • Developed and coordinated strategies plans for the agency's operational programs, and daily function.
  • Planned, developed, and co-facilitated the first financial seminar for Veterans and their significant others to aid in achieving financial stability.
  • Identified as the "team lead" person in the development of marketing materials for Vet Center outreach and developed 15 plus flyers and brochures for targeted outreach.
  • Implemented the first MST group for the five-year Women Veteran's Camp, in June 2015.
  • Implemented the first recreational therapeutic bowling group for Veterans, 2015 - present.
  • Conducted Morbidity and mortality (M&M) audits after the suicide of two veterans connected to the Green Bay and Madison Vet Centers. Provided support to the counselors who worked with these Veterans and reviewed if the RCS Vet Center policies and procedures were met.
  • Provided clinical coverage for the Saginaw Vet Center, as well as the acting liaison to the Flint, MI, outstation for three weeks.
  • Excellent project management and organizational skills.

Professional Objectives

Result-oriented, organized, and motivated leader with clinical, administrative, and management skills. Providing quality, and individualized care to internal and external partners.

References

Reference on Request

Timeline

Independent Therapist Contractor

BetterHelp
01.2022 - Current

Psychotherapist

Crossroads Counseling Agency
11.2017 - 04.2022

Acting Director

US Department of Veterans Affairs, Readjustment Counseling Services, Rapid City Vet Center
09.2012 - 01.2017

Readjustment Counseling Therapist

US Department of Veterans Affairs, Readjustment Counseling Services, Milwaukee Vet Center
05.2011 - 04.2022

Agent/CEO

American Family Insurance - Joan Holmes Insurance Agency
05.2003 - 05.2012

PhD - Counseling & Psychological Studies

Regent University

Master of Science (MS) - Community Counseling

Mount Mary University

Master of Business Administration (MBA) -

Cardinal Stritch University
Joan Jones