Joan Klapperich

Mount Juliet,TN

Summary

Dynamic and resourceful Recreation and Cultural Services Director skilled in overall management of a sports facility and complex, booking small to large events, concerts, trade shows and sporting events, while retaining client loyalty. Works in coordination with non profit, government and private sector businesses and organizations. Builder of strong employee work teams, and communicates along all levels from staff to client for successful event production. Excels at developing efficiencies, budgeting, sales, and non traditional income revenues with a strong marketing, social media and advertising focus.

Work History

Director Recreation and Cultural Services

City of Wasilla, Alaska

Wasilla, Alaska

04.2013 - 09.2021

Responsible for managing and budgeting for the City’s museum, library, sports complex
Worked cohesively with department heads and staff upon the direction of the Mayor
Managed the Sports Complex under the enterprise fund
Managed and budgeted staff, in charge of hiring, interviewing, preparing job descriptions, scheduling, performance plans, and staff termination
In charge of all local, and social media campaigns, marketing, logo design, writing commercials, radio interviews, flyers for Sports Complex
Initiated Pro Shop sales; purchasing, acquisition, pricing, display, inventory, sales
Event coordinator for City’s events cultural activities
Jointly led with Alaska Red Cross facility usage for fire evacuation and earthquake recovery efforts.

Legislative Aide

State of Alaska

Wasilla, AK

01.2010 - 01.2013

Prepared summaries of key points from legislative hearings and other events.
Coordinated travel arrangements for Senator and staff attending events related to pending legislation.
Labor and Commerce committee aide; attended legislative hearings, briefings, and meetings with stakeholders.
Researched relevant legislative issues and proposed solutions.
Assisted with constituent outreach activities such as weekly newsletter, mailings and phone calls.

Vice President Spirit of Alaska Broadcasting, Inc.

Spirit of Alaska Broadcasting, Inc.

01.2000 - 01.2010

Cooperatively managed operations for KMBQ FM/AM/KBYR AM Radio with 20+full and part time employees
Copy writing, production, PSA's, client broadcast production, voice commercials, live remotes
Billing/Accounts Receivable/Contract placement/collections
Created new revenue streams through web site, shopping show, remotes, and other non traditional revenue sources
Developed rapport with local, state, government agencies, nonprofits, and their leaders.

Education

Federal Emergency Management Agency

Marquette University

UW Fond du Lac

Skills

Hard working, 'get 'er done attitude' with ability to maintain a sense of humor under pressure; poised and competent with demonstrated ability to work in a stressful, fast-paced work environment
Proficient phone, verbal, writing skills and communication/multimedia/general office/computer
Knowledge of legislative process; radio script writing, press releases, PSA's, marketing, and sales
Staff acquisition, leadership, training, supervision, and performance evaluations
Preparation and implementation of client, facility, service, and vending contracts
Client meetings and presentations
Customer Prospecting

Partnerships and Affiliations
General operations and oversight to include OSHA standards, FEMA, Red Cross Emergency facilitation
Strategic planning, budgeting process, acquisitions and evaluation
Price Structuring of facility rental space, programs, and activities
Scheduling activities, events, and programs
Collaboration with non profit, government agency, private sector, and organizational groups

Accomplishments

Increased revenue to the Sports Complex closing financial deficit gap with a 70% cost recovery ratio
Promoted from Event Production Facility Supervisor to Director of Recreation and Cultural Services
Robertson Award recipient Alaska Parks and Recreation Association 2021
Top Twenty Distinguished Women in Business 2018
Marconi/Crystal Award Finalist National Association of Broadcasters
Recipient of Alaska Goldie Awards for Broadcast Excellence
Voted Best Radio Station/captured overwhelming #1 market share in Mat-Su Valley

Timeline

Director Recreation and Cultural Services - City of Wasilla, Alaska

04.2013 - 09.2021

Legislative Aide - State of Alaska

01.2010 - 01.2013

Vice President Spirit of Alaska Broadcasting, Inc. - Spirit of Alaska Broadcasting, Inc.

01.2000 - 01.2010

Federal Emergency Management Agency - ,

Marquette University - ,

UW Fond du Lac - ,