Marcus Gulley
Chicago,IL
Summary
Dedicated supervisor with experience in forklift training, operational management, sales, cost control, and staffing. My strong work ethic and ability to build lasting relationships allows me to communicate effectively with vendors and motivate employees to perform at their maximum potential.
Talent for quickly mastering technology – Diplomatic and tactful with professionals and non-professionals at all levels – Accustomed to handling sensitive, confidential records – Flexible and versatile with the ability to maintain a sense of humor under pressure – Poised and competent with demonstrated ability to easily transcend cultural differences – Thrive in deadline-driven environments – Excellent
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Northpoint Fresh
Chicago, IL
03.2018 - Current
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Developed strategies for improving operational efficiency and customer service levels.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Investigated accidents or incidents occurring during shift hours.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Identified areas of improvement within the department and implemented necessary changes.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Addressed any issues that arose during the shift in a proactive manner.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Warehouse Associate
The Home Depot
Joliet, IL
02.2013 - 01.2020
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Labeled containers correctly for product identification purposes.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
Education
High school diploma or GED -
Kennedy-king College
2019
Skills
- Dedicated supervisor with experience in forklift training, operational management, sales, cost control, and staffing My strong work ethic and ability to build lasting relationships allows me to communicate effectively with vendors and motivate employees to perform at their maximum potential Talent for quickly mastering technology
- Diplomatic and tactful with professionals and non-professionals at all levels
- Accustomed to handling sensitive, confidential records
- Flexible and versatile with the ability to maintain a sense of humor under pressure
- Poised and competent with demonstrated ability to easily transcend cultural differences
- Thrive in deadline-driven environments
- Excellent delivery driver and team-building skills
- Mechanical Engineering
- Microsoft Word
- Crane
- SolidWorks
- Safety Reviews
- Inventory Control
- Schedule Management
- Safety Awareness
- Strategic Planning
- Staff Scheduling
- Schedule Oversight
- Project Management
- Training and Mentoring
Certification
- Crown Equipment Trainer
- HACCP Certified
Timeline
Shift Supervisor
Northpoint Fresh
03.2018 - Current
Warehouse Associate
The Home Depot
02.2013 - 01.2020
High school diploma or GED -
Kennedy-king College
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