JOAN LONG
Spokane,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Co-Owner
Top Dog Nutrition
01.2021 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Personal Trainer
Spokane Fitness Center
Spokane, WA
12.2022 - 08.2025
- Designed personalized training programs tailored to individual fitness goals and needs.
- Conducted client assessments to evaluate fitness levels and track progress.
- Educated clients on proper exercise techniques to ensure safety and effectiveness.
- Led small group training sessions and fostered engagement and motivation among participants.
Sales and Marketing
Big Dan’s Nutrition
01.2021 - 07.2023
- Gained experience in managing Social media market campaigns, working in collaboration with brands and contractors to drive consumer traffic.
- Delivered exceptional customer experiences by building relationships and generating long term clients.
Retail Supervisor/Temp Store Manager
Visionworks of America
03.2018 - 01.2021
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Fostered culture of continuous improvement, encouraging staff to suggest operational enhancements.
Education
NASM CPT, GFI, Health expert
National Academy of Sports Medicine
High School - undefined
Lakeside High
01.2015
Skills
- Sales Strategy Development
- Leadership
- Self-Sufficient & Proficient
- Great Attitude
Websites
Accomplishments
- Ranked TOP 20 in Sales At Visionworks of America
Certification
NASM cpt, gfi, FFN nutrition expert
Timeline
Personal Trainer
Spokane Fitness Center
12.2022 - 08.2025
Co-Owner
Top Dog Nutrition
01.2021 - Current
Sales and Marketing
Big Dan’s Nutrition
01.2021 - 07.2023
Retail Supervisor/Temp Store Manager
Visionworks of America
03.2018 - 01.2021
NASM CPT, GFI, Health expert
National Academy of Sports Medicine
High School - undefined
Lakeside High