Joan Nuno
Norwalk,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced in business and team management. Proactively addresses and solves problems with operations to maximize profits. Great at resolving conflicts and developing new service strategies.
Overview
6
6
years of professional experience
Work History
Grooming Salon Leader
Petco
12.2017 - Current
- Boosted customer satisfaction by providing excellent pet grooming services and maintaining a clean, safe salon environment.
- Improved team efficiency by implementing streamlined scheduling processes and optimizing appointment bookings.
- Enhanced salon revenue by offering personalized grooming packages tailored to individual client needs and preferences.
- Mentored junior groomers, sharing expertise in advanced grooming techniques and best practices for animal safety and comfort.
- Ensured high-quality service delivery with thorough pre-groom consultations and diligent attention to pet owner requests.
- Raised employee morale by fostering a positive work environment, recognizing achievements, and encouraging open communication among team members.
- Increased returning clientele through exceptional customer service interactions and consistent delivery of high-quality grooming results.
Education
Bachelor Of History - Contemporary United States History
California State University - Long Beach
Long Beach, CASkills
- Customer Needs Assessments
- Employee Engagement
- Performance Goals
- Administering Databases
- Activities Management
- Training Junior Team Members
- Performance Metrics Analysis
- Natural Leadership
- Product Inventories
- Safety Awareness
- Goal Attainment
- Project Requirements
- Customer Relationships
- Constructive Feedback
- Organizational Systems
- Team-Building Exercises
- Sales Meetings
- Corrective Actions
- Operational Procedures
- Client Retention
- Operational Standards
- Verbal and Written Communication
- Team Goals
- Assignment Delegation
- Group Sessions
- Customer Feedback
- Customer Service
Timeline
Grooming Salon Leader
Petco
12.2017 - Current
Bachelor Of History - Contemporary United States History
California State University - Long Beach
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