Joan Peyal
Waikoloa,HI
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
3
3
years of professional experience
Work History
Manager
Matsuyama
Kailua-Kona, Hawaii
09.2026 - Current
- Coordinated daily operations for Matsuyama team
- Monitored staff schedules and shift coverage
- Supported customer service issues and complaints
- Reviewed inventory levels and supply needs
- Trained new employees on workplace procedures
- Communicated updates between staff and leadership
- Enforced company policies and safety standards
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
Assistant Sales Manager
Rent A Center Warehouse & Retail Store
Kailua-Kona, Hawaii
10.2023 - 09.2026
- Supported Rent-A-Center warehouse and retail sales floor operations.
- Managed customer leases, payments, and account updates.
- Assisted customers with rent-to-own product selections.
- Processed sales paperwork and verified agreement details.
- Coordinated inventory movement between warehouse and showroom.
- Maintained merchandise displays and store presentation standards.
- Resolved customer questions with clear, professional service.
- Trained new staff on sales procedures and store policies.
- Managed a team of sales representatives by providing guidance, training, and support.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Opened and closed store, set up registers and secured cash.
- Taught new associates sales tactics and performance improvement techniques.
- Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
- Developed strategies to increase sales volume and market share.
- Identified opportunities to expand existing customer base through cross-selling initiatives.
- Prepared reports detailing performance metrics such as sales volumes and conversion rates.
- Implemented new processes for managing customer accounts and improving lead generation efforts.
- Negotiated customer contracts and maintained relationships with existing clients.
- Cultivated strong relationships with key decision makers within target markets.
- Utilized company selling model to engage and connect customers with brand.
- Coordinated trade shows and other events to promote company products or services.
- Ensured accurate forecasting of monthly, quarterly, and annual revenue targets.
- Provided technical advice or assistance regarding product features or specifications.
Education
Some College (No Degree) - Journalism
University of Hilo
Hilo, HISkills
- Workforce scheduling
- Inventory management
- Sales reporting
- Cash handling
Timeline
Manager
Matsuyama
09.2026 - Current
Assistant Sales Manager
Rent A Center Warehouse & Retail Store
10.2023 - 09.2026
Some College (No Degree) - Journalism
University of Hilo